IT staff for Coastline Systems Consulting

Assume you were an IT staff for Coastline Systems Consulting. Your president wants you to develop a system that is both responsive to clients and helpful to technicians.
(1)define the scope of the project and the perceived problems. opportunities and directives that triggered the project. (2) create a Problem Statement Matrix by using the following fields: Brief Statements of Problem. Opportunity. or Directive Urgency Benefits Priority Proposed Solution

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