Effect of the introduction of Robotic Process Automation software on BPO industry
Robotic Process Automation (RPA) refers to a software robot that drives existing enterprise software in the same way that an employee does, and represents to BPOs a new solution to improve their performance and at the same time lower expenses. RPA is a new way to approach this problem and is not only about cost saving. The study’s goals are to understand how the application of RPA technologies can change the way-of-working of the BPO companies and which effect it has on job’s market.
The study should analyze:
1) What is RPA and its characteristics, AI and cognitive automation
2) BPO historical evolution and RPA influence on its business model
3) strategic partnership in order to introduce RPA software inside its offering
2) Case studies of BPO companies which introduce RPA in their offering