Part – 1
Activity 1
• 1.1 – Write a short sentence to explain” rel=”nofollow”>in the purpose of a communication strategy.
• 1.2 – List three examples of processes leaders can use to communication in” rel=”nofollow”>information associated with the achievement of work responsibilities to co-workers and write a brief paragraph to
explain” rel=”nofollow”>in each one.
• 1.3 – Provide three examples of performance in” rel=”nofollow”>indicators that might be used to measure the achievement of work responsibilities.
Activity 2
You are changin” rel=”nofollow”>ing the rosterin” rel=”nofollow”>ing process. This will affect the hours employees work.
• 2.1 – Why would it be a good idea to consult workers about the rosterin” rel=”nofollow”>ing process? Provide at least three reasons.
• 2.2 – What method would you use to consult employees about proposed changes to staff rosters? Why? (75–100 words)
• 2.3 – What feedback would you provide to workers on the outcome of the consultation process? (50–70 words)
Activity 3
You lead a team of employees. A number of them have raised an issue that is affectin” rel=”nofollow”>ing their ability to meet set targets. Specifically, they have advised you that the budget they are workin” rel=”nofollow”>ing with
does not allow them to secure the resources needed to effectively carry out their job.
• 3.1 – List the six steps in” rel=”nofollow”>in the problem-solvin” rel=”nofollow”>ing process you would follow to try to promptly resolve the issue.
• 3.2 – After undertakin” rel=”nofollow”>ing each step in” rel=”nofollow”>in the problem-solvin” rel=”nofollow”>ing process, you fin” rel=”nofollow”>ind that the only way to solve the problem is to provide workers with more fin” rel=”nofollow”>inancial resources but you do not have the
authority to in” rel=”nofollow”>increase their budgets. What should you do? (120–150 words)
Activity 4
• 4.1 – You have recently hired a woman from a Muslim background who wears a hijab. After a short time workin” rel=”nofollow”>ing for the organisation she tells you that she does not feel comfortable in” rel=”nofollow”>in the
Specifically, she tells you that:
o other workers have made derogatory statements about her religion
o there are pictures hung around the office that she fin” rel=”nofollow”>inds offensive
o she has been told that she cannot observe religious requirements like prayer time
o she has been told that she cannot wear the hijab because it does not form part of the organisation’s uniform
Identify two organisational policies you could refer to for guidance on your response, and seven actions you could take to address these issues.
• 4.2 – You have found that a number of employees are not adherin” rel=”nofollow”>ing to the ethical values of the organisation. When you talk to them about this they tell you that they were unaware that what
they were doin” rel=”nofollow”>ing was wrong and that they have never seen the organisation’s code of ethics. Identify eight thin” rel=”nofollow”>ings you could do to make existin” rel=”nofollow”>ing employees aware of their ethical responsibilities.
Activity 5
• 5.1 – Write a short defin” rel=”nofollow”>inition of the word trust.
• 5.2 – Identify and describe two traits leaders should demonstrate that would help them to gain” rel=”nofollow”>in and main” rel=”nofollow”>intain” rel=”nofollow”>in the trust and confidence of colleagues and external contacts. (170–200 words)
Activity 6
• 6.1 – You arrange to meet with a new employee to see how they are settlin” rel=”nofollow”>ing in” rel=”nofollow”>into their job. The employee speaks min” rel=”nofollow”>inimal English and you are worried that you will not be able to make yourself
understood. List 10 examples of ways you might adjust your own in” rel=”nofollow”>interpersonal communication style to assist the new employee to understand what you are sayin” rel=”nofollow”>ing.
• 6.2 – Provide three examples of unethical communication.
• 6.3 – Two new team members have join” rel=”nofollow”>ined your team. One of them is from India and the other is from Japan. There is a team member who is havin” rel=”nofollow”>ing difficulty buildin” rel=”nofollow”>ing an effective workin” rel=”nofollow”>ing
relationship with them. Provide 10 examples of how you would guide and support the work team in” rel=”nofollow”>in their personal adjustment process
Activity 7
• 7.1 – You have started a busin” rel=”nofollow”>iness sellin” rel=”nofollow”>ing health and protein” rel=”nofollow”>in shakes. You want to in” rel=”nofollow”>increase sales of the product. Make a list of three people/ organisations you might network with to help you
achieve this identifiable outcome and describe the contribution they could make. (60–90 words)
• 7.2 – You need to learn more about ways to encourage the performance of team members. Make a list of three people/ departments you might build workplace relationships with to achieve this
identifiable outcome for the team and the organisation and describe the contribution they could make. (40–60 words)
Activity 8
• 8.1 – You have recently attended an in” rel=”nofollow”>industry event where you met a contact who you thin” rel=”nofollow”>ink would be able to provide you with a lot of advice about how to market your organisation. What would
you do to begin” rel=”nofollow”>in to develop and main” rel=”nofollow”>intain” rel=”nofollow”>in the relationship? Why would you do this? (40–60 words)
• 8.2 – A person from another department has referred a lot of new clients to you. They do not have to do this. It does not form part of their job description. Identify three thin” rel=”nofollow”>ings you could
do to develop, main” rel=”nofollow”>intain” rel=”nofollow”>in and show that you value the relationship.
Activity 9
• 9.1 – Propose two methods for identifyin” rel=”nofollow”>ing difficulties in” rel=”nofollow”>in workplace relationships.
• 9.2 – Natalie and Joseph are work mates. Joseph has young children and likes to have time off durin” rel=”nofollow”>ing school holidays to look after them as he has difficulty fin” rel=”nofollow”>indin” rel=”nofollow”>ing others to look after
them durin” rel=”nofollow”>ing these periods. He becomes very upset that Natalie always asks for time off durin” rel=”nofollow”>ing school holidays even though she does not have children. She argues that she wants this time off because
her boyfriend is a schoolteacher and this is the only time they can spend time together and travel. They cannot both have time off over school holidays as this would leave their department short
staffed. The situation is causin” rel=”nofollow”>ing difficulties in” rel=”nofollow”>in their workplace relationship.
A. What strategy would you use to resolve this situation? Briefly describe each step of the strategy to be used. (120–150 words)
B. Describe a win” rel=”nofollow”>in–win” rel=”nofollow”>in, win” rel=”nofollow”>in–lose and lose–lose resolution for this situation. (70–100 words)
Activity 10
• 10.1 – Explain” rel=”nofollow”>in the processes and systems that can be established to manage and resolve conflict constructively. (210–250 words)
• 10.2 – Two workers are engaged in” rel=”nofollow”>in a conflict related to who should answer their manager’s phone and take messages when the manager is not present. They both feel that they are too busy and
too important to be required to do this. Describe the signs you would look for to identify they are handlin” rel=”nofollow”>ing the conflict constructively. (110–140 words)
• 10.3 – Provide two examples of:
A. Emotionally based conflict.
B. Values based conflict.
C. Needs based conflict.
• 10.4 – Outlin” rel=”nofollow”>ine a conflict management process. (400–430 words)

Activity 11
• 11.1 – Identify and describe three qualities that would help leaders to provide guidance, counsellin” rel=”nofollow”>ing and support to assist co-workers in” rel=”nofollow”>in resolvin” rel=”nofollow”>ing their work difficulties. (100–200 words)
• 11.2 – You are talkin” rel=”nofollow”>ing to a co-worker who is very upset that another worker has given them in” rel=”nofollow”>information that was in” rel=”nofollow”>inaccurate and this caused them to look bad in” rel=”nofollow”>in front of another manager. You
ask them what the worker said when they confronted them and they reply by sayin” rel=”nofollow”>ing, ‘Who cares? There’s just no excuse for what they did. Nothin” rel=”nofollow”>ing they can say can make it right.’ List three pieces of
advice you would offer them.

Activity 12
• 12.1 – You are workin” rel=”nofollow”>ing with two employees because one has made some negative comments about the other’s culture. Draw up a 1–2 page action plan that could be used to address this identified
Part – 2
Question 1
• Choose and explain” rel=”nofollow”>in how one system, policy or procedure can support the development of effective work relationships focusin” rel=”nofollow”>ing on in” rel=”nofollow”>interpersonal styles, communications, consultation, cultural
and social sensitivity, networkin” rel=”nofollow”>ing or conflict resolution. (310–350 words)
Question 2
• Describe communication techniques leaders can use to in” rel=”nofollow”>initiate networkin” rel=”nofollow”>ing conversations, in” rel=”nofollow”>includin” rel=”nofollow”>ing requests for help. (310–350 words)
Question 3
• Outlin” rel=”nofollow”>ine one relevant piece of legislation from any level of government that affects busin” rel=”nofollow”>iness operation, especially in” rel=”nofollow”>in regard to work health and safety (WHS), environmental issues, equal
opportunity, in” rel=”nofollow”>industrial relations and anti-discrimin” rel=”nofollow”>ination and explain” rel=”nofollow”>in how these are relevant to managin” rel=”nofollow”>ing effective workplace relationships. (170–200 words)
Part – 3
Project 1
• You are a manager of a team of workers. You have come to realise that you have poor workplace relationships with those workers and that workers have poor relationships with each other.
Describe what you could do to improve these relationships to ensure that morale improves, productivity in” rel=”nofollow”>increases and a sense of teamwork is developed. Make sure you explain” rel=”nofollow”>in why effective workplace
relationships are necessary.
You will need to discuss:
o communication in” rel=”nofollow”>in relation to the achievement of work responsibilities
o consultation
o the resolution of issues raised by workers
o the cultural diversity of workers
o ethics
o win” rel=”nofollow”>innin” rel=”nofollow”>ing the trust and confidence of workers
o in” rel=”nofollow”>interpersonal communication styles
o networkin” rel=”nofollow”>ing
o the management of conflict
o any relevant legislation
Your response should be approximately 2,500–3,000 words.
Use examples in” rel=”nofollow”>in your response wherever possible.

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