Conflict Management exercise


Use your Organizational Behavior text to complete the following:

Read Chapter 12, “Conflict Management,” pages 376-ao5.

View the Riverbend City: Conflict Management exercise in this unit’s studies. Analyze the scenario you have observed. Discuss
the nature ofthe conflict, escalation ofthe issue, and outcomes within the scenario. Address the characters’ use and
awareness of negotiation, power, and organizational politics, and consider suggestions or improvements. Explain an applicable
course concept that addresses the scenario

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