Managing Customer Service

 

 

contact two experienced managers actively working in the food and beverage industry and interview them to explore approaches to customer service. In a minimum 400-word summary, in a Word document
following MLA format, introduce the professionals you interviewed and provide an overview of the responses to the following questions: Define quality customer service for the food and beverage
industry. What is its customer service vision? Why is excellent customer service important to a business? What are the repercussions when a business provides inconsistent, poor service? How do you
approach training new employees to provide a high level of customer service? How do you ensure your employees continue to follow customer service policies after being employed for an extended
period? Is there a successful system or strategy?

 

 

 

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