Supply chain and operations management
Caterpillar is the world’s leading manufacturer of
Some of the key statements on the company’s website are
‘We are in it for the long haul for our customers and for our
world. Our customers can be found in virtualty every corner
of the earth, and we realize our success comes directly from
helping our customers be successful.
make sustainable progress possible around the world
through support of environmental sustainability, access to
education and fulfilment of basic human needs.
leading edge technology to provide customer solutions.
Whether they are researching ways to move more dirt with
less fuel. developing products that generate fewer emissions
You are a new operations manager at Caterpillar and you
are required to apply methodologies that will assist with the
management of change within the organisation as
globalisation has seen Caterpillars market share decrease.
to the Caterpillar board of Dimmers/Executives highlighting
3 Explain how to plan and manage an operations function
and report on the optimum layout for specific types of
process work flows and process technologies.
a. Evaluate and make appropriate recommendations to the
board in your plan methodologies that will assist with the
management of change within operations management in
order to improve quality and lean management of
operations and also improve the overall competitiveness
of the business.