Supply chain and operations management





Caterpillar is the world’s leading manufacturer of

construction and mining equipment. diesel and natural gas

engines, industrial turbines and diesel-electric locomotives-

Some of the key statements on the company’s website are

‘We are in it for the long haul for our customers and for our

world. Our customers can be found in virtualty every corner

of the earth, and we realize our success comes directly from
helping our customers be successful.

The Caterpillar Foundation. founded in 1952. is helping to

make sustainable progress possible around the world

through support of environmental sustainability, access to
education and fulfilment of basic human needs.

The company has a long history of innovation and using

leading edge technology to provide customer solutions.

Whether they are researching ways to move more dirt with

less fuel. developing products that generate fewer emissions

or exploring autonomous vehide solutions, their strength is
integrating customer feedback with ideas and actions to
ensure our customers‘ success now and in the future:


You are a new operations manager at Caterpillar and you

are required to apply methodologies that will assist with the

management of change within the organisation as
globalisation has seen Caterpillars market share decrease.

You are now tasked with writing a plan in the form of a report

to the Caterpillar board of Dimmers/Executives highlighting

the following:

i. Formulate and illustrate an operations strategy that will
integrate with the resource requirements and marketing
functions for Caterpillar.

2. Critically assess managerial skills and competencies
required for management of supply chain and operations
in a rapidly changing commercial and technological
environment for the company.

3 Explain how to plan and manage an operations function
and report on the optimum layout for specific types of
process work flows and process technologies.

a. Evaluate and make appropriate recommendations to the
board in your plan methodologies that will assist with the
management of change within operations management in
order to improve quality and lean management of
operations and also improve the overall competitiveness
of the business.
















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