You are the Assistant Manager for a large casino in Las Vegas. The General Manager asked you to create a service plan to
respond to customer complaints about long wait times in the Food and Beverage (F&B) operations.
Create a 700- to 1,050-word service plan to address the long wait times and improve customer perceptions ofthe F&B
Describe technology that can be used in your service plan to decrease wait times
Develop quality controls to monitor the effects of your service plan on improved customer satisfaction