Quality Management

The following post has two questions namely;

1.Quality Management in Practice

The Charter School of San Diego and Sutter Davis Hospital received Malcolm Baldrige Quality Awards (2013-2015) in the category of education/health care services.

Part 1: Select ONE of these two real life case studies and read the application submitted for the quality excellence award.



From the information presented in the case study material, how does the Charter School of San Diego or Sutter Davis Hospital define quality? Discuss also the company’s quality management regarding:

– Customer focus
– Leadership
– Strategic planning
– Human resource practices

For each of these four sections you should try to discuss the following questions:

What are the strengths of the company?
What maybe the opportunities for further improvement?

This discussion should be up to 2,500 words.

Part 2:

Select an organisation you are familiar with. (American Express can be used here or another well known international company).

In 1500 words reflect on the quality management practice (along the same four issues, listed above in Part 1) at the organisation.

2.Two presidential speeches that were given by both President Obama and President Reagan

Recall the two presidential speeches that were given by both President Obama and President Reagan, respectively. Note that these two presidents used the Rogerian method of argumentation to not only
win over those who agreed with their viewpoints, but also to win over those who held different views.

Think about a national or international issue that matters to you and write your own speech for that issue, using the Rogerian style of argumentation. How would you win over the other side? You
don’t need to use citations, but please do not create statistics or ‘facts.’ You might also find this video on the Rogerian form helpful:https://www.youtube.com/watch?
Please note that you have the option of having the text of the video appear if you check the CC icon at the bottom of the screen. Does your speech follow the pattern generally?

Next, consider the following. During week seven, you are creating an argument using the Rogerian method. Have you used this style of argumentation before in your studies or career (either verbally
or in past writing assignments/projects)? Will you use it in the future? Why or why not?

In your response to your classmates, comment on the persuasiveness of your classmate’s speech – do not comment on whether or not you agree with the issue. Did this student follow the Rogerian
format? Why or why not?

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