Health Professionals

The following post has three questions;

1.Health Professionals

Imagine that you are a facility administrator. Write a paper about what you would do to continue providing quality health care when faced with a labor shortage. Your paper should: • Describe
specific solutions (not general ideas like “recruit more personal’—how would you do this?) • Discuss financial considerations • Include ideas for long and short-term solutions.

2.Applicable law.

(a) Louis, who is habitually resident in France, agreed to sell to John, a wine merchant who is habitually resident in England, 2,000 bottles of French wine. The contract, which was in the English
language, contained an exclusive English jurisdiction clause. John alleges that the wine that has been delivered is inferior in quality to the sample he had tasted when ordering the wine. Advise
John as to the applicable law.
(b) Pure Fruits, an English company with an agent in Italy, contracted with Ocean Carrier, an Italian company habitually resident in Italy, that the latter would carry a cargo of apples on a ship
belonging to Ocean Carrier. The agent of Pure Fruits handed over a consignment of apples in Italy to Ocean Carrier for loading on to the ship. It was agreed that the ship would go direct to
Portsmouth, England, without calling at other ports on the way. The parties agreed on a date of delivery at Portsmouth. However, Ocean Carrier stopped at a port in Spain to deliver some cargo there
and load more cargo. As a result, the ship arrived in England five days later than agreed. By the date of delivery of the apples in England, the market price for the apples had fallen.
Pure Fruits wishes to sue Ocean Carrier to obtain damages for breach of contract.
Advise Pure Fruits on the applicable law.

3.Ststistica thinking in health care

Ben Davis had just completed an intensive course in Statistical Thinking for Business Improvement, which was offered to all employees of a large health maintenance organization. There was no time
to celebrate, however, because he was already under a lot of pressure. Ben works as a pharmacist’s assistant in the HMO’s pharmacy, and his manager, Juan de Pacotilla, was about to be fired. Juan’s
dismissal appeared to be imminent due to numerous complaints and even a few lawsuits over inaccurate prescriptions. Juan now was asking Ben for his assistance in trying to resolve the problem,
preferably yesterday!

“Ben, I really need your help! If I can’t show some major improvement or at least a solid plan by next month, I’m history.” “I’ll be glad to help, Juan, but what can I do? I’m just a pharmacist’s
assistant.” “I don’t care what your job title is; I think you’re just the person who can get this done. I realize I’ve been too far removed from day-to-day operations in the pharmacy, but you work
there every day. You’re in a much better position to find out how to fix the problem. Just tell me what to do, and I’ll do it.” “But what about the statistical consultant you hired to analyze the
data on inaccurate prescriptions?” “Ben, to be honest, I’m really disappointed with that guy. He has spent two weeks trying to come up with a new modeling approach to predict weekly inaccurate
prescriptions. I tried to explain to him that I don’t want to predict the mistakes, I want to eliminate them! I don’t think I got through, however, because he said we need a month of additional
data to verify the model, and then he can apply a new method he just read about in a journal to identify ‘change points in the time series,’ whatever that means. But get this, he will only identify
the change points and send me a list; he says it’s my job to figure out what they mean and how to respond. I don’t know much about statistics — the only thing I remember from my course in college
is that it was the worst course I ever took– but I’m becoming convinced that it actually doesn’t have much to offer in solving real problems. You’ve just gone through this statistical thinking
course, though, so maybe you can see something I can’t. To me, statistical thinking sounds like an oxymoron. I realize it’s a long shot, but I was hoping you could use this as the project you need
to officially complete the course.”

“I see your point, Juan. I felt the same way, too. This course was interesting, though, because it didn’t focus on crunching numbers. I have some ideas about how we can approach making improvements
in prescription accuracy, and I think this would be a great project. We may not be able to solve it ourselves, however. As you know, there is a lot of finger-pointing going on; the pharmacists
blame sloppy handwriting and incomplete instructions from doctors for the problem; doctors blame pharmacy assistants like me who actually do most of the computer entry of the prescriptions,
claiming that we are incompetent; and the assistants tend to blame the pharmacists for assuming too much about our knowledge of medical terminology, brand names, known drug interactions, and so
on.”
“It sounds like there’s no hope, Ben!”

“I wouldn’t say that at all, Juan. It’s just that there may be no quick fix we can do by ourselves in the pharmacy. Let me explain how I’m thinking about this and how I would propose attacking the
problem using what I just learned in the statistical thinking course.”

Source: G. C. Britz, D. W. Emerling, L. B. Hare, R. W. Hoerl, & J. E. Shade. “How to Teach Others to Apply Statistical Thinking.” Quality Progress (June 1997): 67–80.

Assuming the role of Ben Davis, write a three to four (3-4) page paper in which you apply the approach discussed in the textbook to this problem. You’ll have to make some assumptions about the
processes used by the HMO pharmacy. Also, please use the Internet and / or Strayer LRC to research articles on common problems or errors that pharmacies face. Your paper should address the
following points:
1. Develop a process map about the prescription filling process for HMO’s pharmacy, in which you specify the key problems that the HMO’s pharmacy might be experiencing. Next, use the supplier,
input, process steps, output, and customer (SIPOC) model to analyze the HMO pharmacy’s business process.
2. Analyze the process map and SIPOC model to identify possible main root causes of the problems. Next, categorize whether the main root causes of the problem are special causes or common causes.
Provide a rationale for your response.
3. Suggest the main tools that you would use and the data that you would collect in order to analyze the business process and correct the problem. Justify your response.
4. Propose one (1) solution to the HMO pharmacy’s on-going problem(s) and propose one (1) strategy to measure the aforementioned solution. Provide a rationale for your response.
5. Use at least two (2) quality references.

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