Web-Based Training Activity

This activity requires you to do the following:

STEP 1: Access the web-based training created by the U.S. Small Business Administration on customer service linked here.

STEP 2: Complete the online training, including all units.

STEP 3: When you reach the final screen that produces a Certificate of Completion, follow the prompts to produce the certificate. Save the certificate
by creating a screenshot of it. Paste and place the screen shot in the designated area on the final page of this document.

See the “How to Create a Screen shot” notes on the next page if you are unfamiliar with how to do this.

STEP 4: Evaluate the online training by giving consideration to ideas discussed in Unit 10 specifically, as well as what you have learned throughout the course to
this point regarding T&D generally. Use the form on the final page, taking as much space as you need to respond, to complete the activity.

How to Create a Screen Shot

If you are unable to print, scan and attach the confirmation that you completed the online training, as an alternative you can create a “screen shot” of the confirmation page and submit that as a
document along with our activity.

To create a screen shot using Microsoft Windows…

While you are on the certificate page press the Print Screen key. Doing so will capture a screenshot of the entire desktop area. It places this image in the clipboard. From here open Word and paste
the screen shot either by using the paste icon that appears in the toolbar at the top of the page or by right clicking your mouse and selecting “paste” from the dropdown menu.

To create a screen shot using Mac…

While you are on the certificate page press the Command-Shift-3 combination of keys to take a screen shot of the entire screen. It places this image in the clipboard. From here open a Word document
and paste the screen shot within the word document.

If you are using and HP laptop you will need to do the following…

While you are on the certificate page press the “home” key while holding down the “fn” key (with the box around it). This will place an image in the clipboard. Open Word and paste the screen shot
either by using the paste icon that appears in the toolbar at the top of the page or by right clicking your mouse and selecting “paste” from the dropdown menu.

If none of the above work…

Google “why won’t my print screen key work” and you will likely find directions (like those above for HP laptops) that are specific to your computer.

Web-Based Training Activity Evaluation

1. To what degree and in what ways was the training simple or complex?

2. Was the training accessible in three clicks or less? Did it contain any dead ends?

3. How was the content sticky? Was it simple, concrete, credible? If so, why? If
not, what else did it need to make it sticky?

4. Was it well organized and presented in manageable units?
5. Did it contain a clear overview, as well as clear previews and summaries? Did it
have some form of review at the end? Where there any opportunities to access
additional content?

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