Leadership Approaches – The graduate selects appropriate leadership strategies that
produce best possible solutions to effect change or achieve a goal.

Culture – The graduate evaluates the influence of organi zational culture on the
successful completion of a specified task or project.

Engagement and Collaboration – The gr aduate selects appropriate strategies that
foster engagement and collaboration among a variety of teams.

Conflict Management – The graduate justifies the us e of specific conflict
management strategies as a means of maximizing results for all relevant stakeholders.

You have recently been hired as the team lead for the Global Network Administrators Group to
enhance operational functionality. Part of your team works out of the U.S. office; the other part
of your team works out of India. The administrators in the U.S. office have been allowed to do
their jobs without direct supervision. Some employees in the U.S. office do not adhere to the
following company policies: network connectivity issues should be responded to within 4 hours;
resolution of network connectivity issues should occur within 24 hours; and all issues should be
documented, categorized, and put into a web-accessible FAQ for future troubleshooting
The company network has been breached several times and runs slowly, and it is difficult to get
a response from the U.S. office related to network connectivity issues. The office in India has
been overloaded with requests to check connection issues at the U.S. office, making it
impossible for the India office to respond in a timely fashion to the international issues for which
they are responsible.
In order to enhance operational functionality, you must consider the ideas you wish to pass and
formulate a strategy or approach. You must also consider the impact on the stakeholders of the
business: the shareholders, the customers, and the employees. Equally satisfying these three
groups can lead to a well-balanced, successful organization.

A. Evaluate one leadership style or strategic approach that you would implement in this
B. Justify two specific conflict management strategies or approaches that you would implement
to maximize results for stakeholders in this scenario.
C. Identify one issue in the scenario that is influenced by organizational culture.
1. Evaluate the influence of organizational culture on the successful resolution of the
identified issue.
D. Discuss two appropriate strategies or approaches that could foster engagement and
collaboration among stakeholders in this scenario.
E. If you use sources, include all in-text citations and references in APA format.

Note: Please save word-processing documents as *.rtf (Rich Text Format) or *.pdf (Portable
Document Format) files.
Note: For definitions of terms commonly used in the rubric, see the Rubric Terms web link
included in the Evaluation Procedures section.
Note: When using sources to support ideas and elements in a paper or project, the submission
MUST include APA formatted in-text citations with a corresponding reference list for any direct
quotes or paraphrasing.
https://folio.taskstream.com/Folio/BasicBlankStyle.asp?qyz=ESAGlI0REk0QdaSJORP&idx=directionsId_0 2/2
been quoted or paraphrased in the text of the paper or project.
Note: No more than a combined total of 30% of a submission can be directly quoted or closely
paraphrased from sources, even if cited correctly. For tips on using APA style, please refer to the
APA Handout web link included in the General Instructions section.
Web Links:
1. LZT Task 1 Rubric

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