Communicate a Negative Message

Activity 1
Think of a situation in your job in which you need to communicate a negative message.
1. Develop a written message that states the message clearly.
2. Describe how you would present the negative message in person
Draw on the four parts of a negative message reviewed in the text: (1) Buffer or cushion, (2) Explanation, (3) Negative News, and (4) Redirect.


Activity 2
Select one of the scenarios based on your birth month from the linked document (link-Scenarios for Crisis Communication- and develop a crisis communication plan for your selected scenario. See Section 17.3 of the text to learn about the components of an effective crisis plan.



Sample Solution

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