Managing And Developing Teams
Q1. What are the five key defining characteristics of teams?
a) Teams exist to achieve a shared goal
b) Members are interdependent regarding a common goal
c) Are bounded and remain relatively stable over time
d) Members have the authority to manage their own work and internal processes
e) Operate in a larger social system context
Q2. Consider the four different types of teams described in this chapter. How is authority and control distributed in each type of team? What are the key advantages and disadvantages of each team model?
These are the four types of teams:
a) Manager-led teams
b) Self-managing or self-regulating teams
c) Self-directing or self-designing teams
d) Self-governing teams
Q3. What are two of the most common errors made by managers when setting goals for their team?
a) Failing to set a direction at all
b) Setting a direction that focuses exclusively on the means (the how) but not specific the required end result
Q4. Ideally, what are the best characteristics of team goals?
a) Team goals should be clear and simple
b) Team goals should specify the ends but not the means (this approach leaves the doers latitude to creative or innovative realization of the goal).
Q4. What are some of the reasons diversity is such an important issue in organizations? What are the steps a manager can follow when creating and managing diversity within his or her team?