Workflow analysis

aims to determine workflow patterns that maximize the effective
use of resources and minimize activities that do not add value. There are a
variety of tools that can be used to analyze the workflow of processes and
clarify potential avenues for eliminating waste. Flowcharts are a basic and
commonly used workflow analysis method that can help highlight areas in need of

In this Assignment, you select a common event that occurs
regularly in your organization and create a flowchart representing the
workflow. You analyze the process you have diagrammed and propose changes for

To prepare:

  • Identify a common, simple event that frequently occurs in your
    organization that you would like to evaluate.
  • Consider how you would design a flowchart to represent the
    current workflow.
  • Consider what metrics you would use to determine the
    effectiveness of the current workflow and identify areas of waste.

To complete:

Write a 4- to 6-page paper which includes the following:

  • Create a simple flowchart of the activity you selected. (Review the Sample Workflow of Answering a Telephone in an Office document found in this week’s Learning Resources for an example.)
  • Next, in your paper:
    • Explain the process you have diagrammed.
    • For each step or decision point in the process, identify the following:
      • Who does this step? (It can be several people.)
      • What technology is used?
      • What policies and rules are involved in determining how, when, why, or where the step is executed?
      • What information is needed for the execution of this step?
    • Describe the metric that is currently used to measure the soundness of the workflow. Is it effective?
    • Describe any areas where improvements could occur and propose changes that could bring about these improvements in the workflow.
    • Summarize why it is important to be aware of the flow of an activity.
  • Remember to include a cover page, introduction, and summary for your paper.

Sample Solution

find the cost of your paper