Superior Essay Writers | A Case Study of the Costs of Quality: Water Utilities

A Case Study of the Costs of Quality: Water Utilities

Marcus A. Banasik, Texas Tech University
Mario G. Beruvides, PE, Texas Tech University
loss of customer goodwill, handling complaints, and
product repair.

1. How does quality management relate to project cost and budget management? Give an
example. (5points).
2. According to the PMBOK Guide fifth edition (p. 200), cost of quality is a tool and technique
used in the Estimate Costs process. How can the project manager use this tool to estimate project
costs? Give an example. (5points).
3. What are the four categories of costs associated with product quality costs? Give an example
of each. (5points).
5. How does the knowledge of the cost of quality may help in management decision?

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