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Customer Success Manager with exceptional commercial and relationship management

Storyblocks is looking for a Customer Success Manager with exceptional commercial and relationship management skills to join our Enterprise Sales Team in the Washington, DC area. The desired candidate has excellent customer support skills, and a history of high client engagement and customer retention rates. Storyblocks has very aggressive goals for 2021 and beyond, and we truly believe in funding and investing in our Enterprise sales efforts. If you’re excited to join a fast paced, scrappy, and innovative sales team, then look no further.

What You’ll Do:
• Provide excellent customer support and advocate for our customers’ business objectives
• Develop growth strategies to retain and expand partnerships within our existing customer base
• Gain subject matter expertise on Storyblocks products, technology, and, services to communicate with new and current customers
• Support onboarding of new customers on Storyblocks platforms leading to customer ROI and partnership growth
• Record customer activity in proper databases to support Storyblocks data-driven strategy efforts
• Strategize and execute on department-level goals, including but not limited to: churn reduction, user adoption, customer satisfaction, and team growth
• Participate in, and/or identify, design, and deliver cross-functional projects that support strategic improvements in scaled processes, services, and systems to enable the team to exceed goals and to spend more time with customers

What You Bring to the Table:
• 2-5 years experience in Client Success or Customer Success at a SaaS company
• Experience managing client retention and contributing to year over year growth
• High degree of self motivation and drive
• BA / BS from a leading University
• Proficiency with CRM systems and excellent attention to detail
• Strong communication skills via email and phone to build relationships and win renewals
• Ability to mitigate problems and put the customer first
• Superior organizational skills in managing multiple projects and a large portfolio of clients
• Relationships within and knowledge of the TV and film production industry
• Proactive problem solver who operates effectively and independently, even in areas of uncertainty and ambiguity

Sample Solution

ls. Catchy jingles are a brilliant way to ensure the consumer associates the product or brand with said jingle, i.e. sound mark. However, due to the use of the words ‘capable of being graphically represented’, sound marks are often not easy to get registered. Due to the inclusion of digital form in graphical representation, registration of sound marks is now relatively easier. Earlier, when graphical representation was limited to pen and paper format only, it was thought that an apparent solution would be to deposit a digital recording of the sound with the registrar. But this proposition was rejected by the International Trademark Association (INTA) as being impracticable, for firstly, sound cannot be published by the Trademark Registry and people would have to go to the registry to hear it, and secondly, it would be difficult for the registry to store so many sound samples. But these problems seemed to have been tackled by not only the new Trade Mark Rules of 2017, but also by general technological advancements. With access to the internet and unlimited cloud storage, the INTA’s apprehensions stand redundant. The first ever sound mark to get registered was way back in 1950 when the United States Patent and Trademark Office (USPTO) recognised NBC’s infamous three chimes as a trade mark capable of being registered. Over the years, a lot of sound marks have been registered all over the world, for instance, Metro Goldwyn-Mayer’s iconic lion roar, 20th Century Fox’s chime, Tarzan’s yell, Intel’s jingle, default ring-tone of a Nokia mobile phone and many more. In India the first ever sound mark was granted to Yahoo! Inc. in 2008 for a man’s voice yodelling yahoo. ICICI Bank was the first Indian entity to obtain sound track registration with the Indian Trade Mark Registry. Colour Mark Colour marks are those marks where a distinct colour or combination of colours is associated with a product or brand and takes us to the original source. Although graphical representation may not be a hurdle for colour marks, they are not easily granted. Section 10 of Trade Marks Act, 1999 talks about registration of a colour combination but only when such colour combination is present in an otherwise traditional logo or mark so that the colour is secondary and the design of the mark is the primary thing to get registered as a trade mark. Essentially the Act can protect a certain mark in a certain colour combination but not the colour itself. However, the Act doesn’t exclude colours and colour combinations from the purview of the definition of trade mark either. Another obstacle faced is the Functionality Doctrine. Its says that a colour cannot be a trademark if the colour is functional in nature. Under this ‘functionality doctrine’, if the feature of the product for which protection is sought is useful or affects the cost or the quality of the article, such that granting trademark protection to the feature would put competitors at a significant disadvantage, the feature is not entitled to trademark protection. For example, a court held that the colour black when used on outboard boat motors serves a functional purpose, since the colour black is compatible with all other boat colours and also because the colour black m
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