Hotel Operations and Management

Assignment 2: Training Plan Process

Due Date Friday, November 28, 2014

As the training and development manager in the HR department, what steps would you use to formulate a training plan for a new hire in the front-office department? List

and describe each step.

Write a short, one-page summary in paragraph form as a Word document. Submit your Word document to this Discussion Area by the due date. Name your Word document as

follows: LastnameFirstInitial_W3_A2.doc.

Read the other students’ posts and answer questions, or add to the discussion of two other students by the end of the week.

Assignment 2 Grading Criteria
Maximum Points

Submitted steps to develop training for front-desk agents as a one-page Word document. Included responses to questions provided.
10

Steps included all functions needed to ensure a productive and efficient employee.
5

Reviewed and submitted comments for two other submissions. Responded to feedback submitted by others.
5

Used correct spelling and grammar.
5

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