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Implementing a knowledge management system

You are the business owner of a local small engine repair shop, and you have been thinking about implementing a knowledge management system for your customer service technicians. You are thinking about this because there are times when some of your technicians know how to fix certain engine problems and others do not. Providing a central knowledge repository could help share troubleshooting and repair knowledge among your technicians.
Explain the role of knowledge management systems.
Explain what is meant by expert systems.
Explain what is meant by content management systems.
Discuss how the business in the selected scenario could benefit from an expert system and a content management system, and provide two examples for each type of system.
Discuss how the business in the selected scenario could benefit from business intelligence, and provide two examples of these benefits.
Discuss how the business in the selected scenario can use social media to not only obtain information and knowledge but to share it as well, and provide two examples of how the business might use social media information systems.

Sample Solution

ke green, work very well internationally, but if a culture developed with green associated with poison or money, it would have a negative representation. Would a universal language function more effectively without colour? Colour definitely aids in the process of understanding, but the variations of association and interpretation could lead a pictogram to be completely misunderstood. The successful elements of Isotype in relation to a pictographic language, were of the work of Marie Neurath and Gerd Arntz. Together they developed Otto’s movement into an expanded practice which generated a great amount of pictograms that represented everyday life, objects, nature, almost everything at the time that could be visually represented (Neurath. M, 2009). Shown without context, the pictograms worked universally within western nations that shared similar technical development, history, environment and cultural associations; as the majority of complex symbols needed some prior experience or knowledge from seeing things in the real world. […] ‘the symbols had to ‘speak’ to the Nigerians, just as they had to the Viennese; men, women, children had to look as they did there; houses could not have chimneys; but in the essential rules of transformation, nothing needed to be changed.’ (Neurath. M, 2009. p. 75) Bruno Munari argued that symbols work like poetry when constructed linearly. That for a symbol to be understandable there needs to be an element of interpretation. A pictogram of a bicycle, for example, could have many different meanings and uses, similar to a word. […] ’use the symbols as the words are used in a poem: they will have more than one meaning, and the meanings will change accordingly to where they are put.’ (Munari. B, 1966). It seems that for a pictographic language to function in consideration of a persons or peoples interpretation, it needs to act in a similar way to text. Chapter 2: Developing A Language and Interpreting Meaning. Xu Bing tells the story of a day in his life with pictograms in his project, Book From the Ground Up (fig.8). He uses the pictograms similarly to how we use words, allowing for interpretation of a symbol when paired with another. Depending on the pairing and placement of the symbols the meaning changes. Xu’s wo
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