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Introduction To Information Systems

Scenario

Modern Information Technology (IT) departments develop, deliver, and maintain information systems (IS) to internal and external customers. These departments can be hectic, high-pressure environments. Tasks can be highly time-sensitive, and even internal customers can be challenging to work with. How well the department handles events and procedures can significantly impact any company’s ability to compete with other companies.

Assignment Deliverables

For your main post in this Discussion Board, discuss your impressions of how a modern IT department delivers IS services. There are no wrong answers here, and you are free to speculate and even guess about how this works. Inform your writing with what you learned from this unit’s learning activities. Include your personal experiences, either from working in an IT department or from working with one. What IS services did you utilize? How did that go? Were there any issues that had to be corrected, and how did that go? Could anything have been done better, either on your part or on theirs? You are free to speculate on what might have gone wrong and how that might have been addressed.

When replying to your fellow students, look for ways to relate your experiences with those of other students in working in or with IT departments. How was your experience similar or different? If you worked in an IT department and had to handle a situation another student has brought up in the DB, how might you handle it differently?

Sample Solution

from SCRUM perspective means an iterative and incremental approach to optimize predictability and control risk” (Tomanek and Juricek, 2012:385) By using Agile, risk is minimized as there are short iterations and clearly defined deliverables (Azanha et al., 2017) This is seen as the solution to going over budgets, missing deadlines, and low-quality outputs in projects. An example of this comes from a study administered by Augustine et al. (2005) showcased a project failing and behind schedule using traditional PM methodology such as Prince2. Called in to recover the project, Augustine and Payne used Agile to rescue and sustain the project. As a result, the project was completed within 5 months, within the timeframe and budget and with increased customer satisfaction and business value. Communication with Stakeholders Unlike traditional methodologies which use extensive documentation, to develop the project Agile offers direct communication with stakeholders (Azanha et al., 2017) Agile decreases waste deeply rooted in redundant project meetings as well as repetitive planning and excessive documentation (Rigby, Sutherland and Takeuchi, 2016) The underpinned principles of Agile project management gives more authority to project team members as Agile encourages self-managing teams (Mahalakshmi and Sundararajan, 2013; Agile practice guide, 2017) The involvement and commitment from the project team leads to an increase in motivated (Azanha et al., 2017) However, this could also viewed as a weakness. As in Agile approaches such as SCRUM, the dedication from team members is important and team work is deeply essential. Agile Alliance (2001) state that for a flat and autonomous management structure agile project management teams should contain more individuals. Due to this, if there’s a lack of cooperation, the project will face failure (Mahalakshmi and Sundararajan, 2013) Despite these strengths, Agile mustn’t be used for all projects as it is most suitable for projects that are dynamic with complex problems and unclear solutions (Rigby, Sutherland and Takeuchi, 2016) Understanding the depth of the project before deciding on the project management methodology used is important (Priyanka, 2016) The projects have uncertainty and constant change as traditional methods such as Prince2 don’t have the flexibility to adapt to change within the project (Azanha et al., 2017; Rigby, Sutherland and Noble, 2018)
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