1.Choose one method by which enterprise systems add value to business. Name the specific business processes and the functional areas affected. Explain your responses.
Your response should be at least 200 words in length.
Explain operational CRM versus analytical CRM. Under what conditions would a decision maker use either application?
Your response should be at least 75 words in length.
3.Name and explain at least one recent, new technology created and used for the benefit of e-commerce.