This paper examines the different meaning of quality and its relation to the companies` continuous development efforts. In this article, the six-sigma tool as one of the common quality approach was discussed and presented intensively through a case study application in a book printing company.
Read the case study thoughtfully and answer the following questions:
1- Discuss the different quality term as presented by the author. Which one of these terms is more practical from your point of view? ( 250 – 300 words – 3.5 points)
2- Describe the printing company` production process current state. Which one of the current issues listed is more critical and why? ( 250– 300 words – 3.5 points )
3- Do you think the proposed actions for improvements are efficient? Explain. ( 200– 300 words – 3 points )