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Quantitative Management

According to the 3rd edition of Organizational Management and Leadership: A Christian Perspective (Saterlee, 2018) quantitative management is the use of mathematical and scientific processes to assist in the decision making process where resources are concerned (Saterlee). These processes allow for a more data driven approach to fiscal planning and strategic decision making that lead to the overall success of an organization (Saterlee, 2018). There are different concepts that quantitative management revolves around, but all of them rely on collected data to model what should happen in the future of an organization to allow leaders and followers alike to better plan for what lies ahead.

Concept 1: Operations Research

Operations research is a product of operational aspects of the military during World War II failing to keep up with the technological advancements of the time (Saterlee, 2018). Operations management is an inherently analytics centered field that exists to collect data that allows an organization to forecast their possible future outcomes based on decisions made in the present and past (Hazen et al, 2016). This opens the door for the use of predictive modeling techniques that drive innovation in decision making processes in every industry (Hazen et al, 2016). Predictive models, however, do not determine what decisions will be made on their own, they are tools that require decision makers to analyze the data they provide (Hazen et al, 2016). They also do not solve every problem all at the same time, for instance if the solution that a model suggests to a problem in turn creates another problem for the organization in the long term, the predictive model will likely not take that into account and thus the decision maker in charge must take all effects into account (Hazen et al, 2016).

Concept 2: Simulations

A product of operations research, simulations can allow decision makers to mitigate risks that are found in an everyday operating environment by testing those decisions in a space were they wont suffer real consequences for mistakes (Erana-Diaz et al, 2020). These simulations can be as simple as a flow chart on a dry erase board or as complex as artificial intelligence software; However, as stated in Concept 1, these decisions that are a result of a simulation meant to solve a specific issue in the present have a chance of resulting in the creation of additional issues down the road. Because of this, simulations are generally built with a set of safeguards in place to minimize the effect of risk factors that the simulation itself creates (Erana-Diaz et al, 2020). Examples of risk factors that might need to be taken into account when creating a management simulation are industry regulations, the organization’s long term finances, and the organization’s ability to implement the proposed solution (Erana-Diaz et al, 2020).

Concept 3: Queuing Theory

Queuing theory is how management professionals and researchers decrease the time that customers must wait and thus the costs that come with providing customer service for longer amounts of time (Satterlee, 2018). In simpler terms, when a person enters a line that they must wait in to receive a product or service, they calculate how long they are willing to stand in that line (physically or virtually) before they no longer consider the product or service worth the amount of time they must wait (Afolalu et al, 2019). Queuing theory attempts to put a mathematical model to this phenomenon, and managers of organizations can use the results of these models to improve the overall outward facing experience that they provide (Afolalu et al, 2019). Better overall customer experience generally leads to more returning customers and thus higher profit margins.

Biblical Integration

Proverbs 1:5: “A wise man will hear and increase learning, And a man of understanding will attain wise council”(King James Bible, 2014).

This verse demonstrates the importance of using scientific processes and research in management. Without looking to what others have done in the past (wise council) leaders cannot hope to improve their organizations in the future and will struggle with decisions that others have likely made in the past.

Sample Solution

rlords from Earth. Begrudgingly they accept the Overlords presence. The same cannot be said for the invaders in War of the Worlds though. In the film version of H.G. Wells' novel starring Tom Cruise, alien creatures come to Earth with the purpose of destroying humanity. While the film does not explain the aliens' motivations, they don't make any effort to contact humanity - instead they attack with no reason and encounter military resistance. For an intelligent race with space-faring capability to attack Earth seems far-fetched - more likely an alien visit would be less destructive. It would be more logical for a race with superior technology and intelligence to visit Earth for altruistic reasons rather than destroying humanity. The Overlords serve to protect mankind, not destroy it like the aliens in modern studio films do. Instead of subjugating the human race, the Overlords act more like parents, gently settling man's conflicts. To protect man from himself, the Overlords facilitate the elimination of war, poverty, and crime. But because the Overlords do not use force to improve the world, most men are "only dimly aware that their steadily rising standards of living were due to the Overlords" (Clarke 22). Ironically, the Overlords are only the catalysts for the unified Earth - the world's nations draft the World State charter not the Overlords themselves. If the Overlords crafted their own charter, many people would oppose it. But since the charter is man-made, the World State is considered a product of human evolution, rather than Overlord intervention. The Overlords serve as midwives, helping humans reach a higher plain of existence, not as conquerors bent on mankind's destruction. Because humans are capable of joining the Overmind, the Overlords protect Man from following an evolutionary path that results in "a cul-de-sac from which [the Overlords] could never escape" (Clarke 223). Clarke's novel explains that a species like the Overlords with minds "ten - perhaps a hundred - times as powerful as men's" (Clarke 223), would not come to Earth to subjugate humanity, but to help it. With their technology the Overlords observed human history for thousands of years, much like the aliens in War of the Worlds did. But unlike Overlords, the latter attacked the planet instead of helping man achieve higher goals. While this situation is perfect for action films, civilizations that can watch another planet evolve for millennia could neutralize threats long before they became a problem. It would make sense that an advanced alien species like the Overlords would be more concerned with humanity's evolution than its destruction. Through their careful tending of humanity, the Overlords correctly fulfill Rikki Stormgren's prediction that: When the two races met again, the Overlords wo
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