Chapter 25 – Controlling. Text: Healthcare Management, Dunn & Haimann. 9th Edition. 2014
Read the article Stages of Change Model.
Answer the following questions
Of what benefit does the Stages of Change model offer to the health care manager who wants to encourage efficiency and the highest standards of service?
What lessons can be learned from the Stages of Change in helping employees steer away from inappropriate actions on the job?