Emotional intelligence

Susan is a manager who decides to assess her strengths using some of the 24 classifications of the Values in
Action Inventory of Strengths that you read about for this module. She discovers that two of her biggest
strengths are “humor” and “teamwork.” She concludes that since these are her strengths she doesn’t need to
change anything regarding her use of these strengths. Do you think this is a good use of her assessment, or
should she make changes to her use of humor and teamwork? If so, what kind of changes?
Harold has an MBA from Harvard and is focused on becoming a CEO before he is 45 years old. He is very
good at networking and often makes friends with those who rank higher than him at his current organization.
However, employees under his supervision feel that he often makes decisions based on what will get him
promoted rather than on what is best for his employees or his organization. How would you characterize his
emotional intelligence (EQ) skills based on the different elements of EQ discussed in the background
readings? Be specific regarding which elements of EQ you think he is likely high on or which elements you
think he may be lacking.
Carl is known as a very caring manager based on his ability to understand his employee’s problems and taking
careful to time to get to know each and every employee. He is personally well liked by all of his employees.
However, the one complaint they do have about Carl is that he gets very upset when things don’t go well and
takes things very personally. For example, when he found out that profitability for his unit had fallen over the
last month he was so upset he had to take a couple of sick days off from work. How would you characterize his
emotional intelligence (EQ) skills based on the different elements of EQ discussed in the background
readings? Be specific regarding which elements of EQ you think he is likely high on or which elements you
think he may be lacking.
SLP Assignment Expectations
Follow the assignment instructions closely and follow all steps listed in the instructions
Stay focused on the precise assignment questions, don’t go off on tangents or devote a lot of space to
summarizing general background materials
List supporting references and cite sources in proper format

Sample Solution

Emotional intelligence

Review the video Scenes From a Black Trans Life and answer the following questions:
How do our attitudes impact our view of gender?
How does personal belief impact our view of normal and abnormal?
Does culture play a role in our perceptions of gender?
In what ways can one validate an individual’s gender expression?
How does the concept of gender dysphoria apply to any of the following programmatic themes? You may want
to review the Programmatic Themes document.
Self-care
Social justice
Emotional intelligence
Career connections
Ethics
https://www.ted.com/talks/d_l_stewart_scenes_from_a_black_trans_life

Sample Solution

Emotional Intelligence

Link to the podcast available here: https://www.offtheclockpsych.com/podcast/emotional-intelligence

Be sure that your responses are adequately thorough and detailed. Some of the answers may just be fill-in the blank while others clearly require more detail and full sentences. It might be helpful to take notes while listening to the podcast in order to appropriately answer the questions below. Keep in mind that the questions are asked in order of the podcast’s progression, making it easier to identify the answer.

Most of the answers to the questions below come directly from the podcast. There are a few questions which are considered “Personal Reflection” questions and are thus indicated as such in parentheses to avoid any confusion.

Questions

1.What is the “dose-response relationship” mentioned by Dr. Goleman in regards to meditation?

2.According to Dr. Goleman, what is the “operational definition of resilience”?

3.According to Dr. Goleman, what happens to this resilience “recovery time” in meditators?

4.According to Dr. Goleman, research suggests that meditation “slows the __ of the brain.” (Fill in the blank)

5.According to the scientific studies cited in the podcast, what is the relationship between meditation and inflammation in the body?

6.According to Dr. Goleman, what are some of the current clinical applications of meditation and mindfulness?

7.According to Dr. Goleman, why is meditation as a treatment for ADHD (Attention Deficit and Hyperactivity Disorder) a “no-brainer”?

8.According to the podcast, does meditation cause us to become “cut off” from our emotions? Please elaborate.

9.What circuitry in the brain does loving-kindness meditation strengthen and what behavioral changes accompany these changes?

10.Describe what Dr. Goleman shares about the benefit of meditation for those in the helping profession (e.g., therapists, nurses, etc.). What causes people in these fields to often burnout and quit and how can meditation help these individuals with this problem?

11.In the context of the answer to the previous question, what is the value of cultivating this sort of healthy mindful compassion in your relationships and interactions? Where can your relationships and interactions most benefit from this kind of presence? (Personal Reflection)

12.According to the podcast, how is meditation similar to concepts like “exercise” or “sport”?

13.According to Dr. Goleman, why does the world need practices like meditation, emotional intelligence, yoga, etc. “now more than ever”?

14.What are the roles of the sympathetic nervous system and the parasympathetic nervous system?

15.According to Dr. Goleman, how does modern technology (and particularly cell phones) have the potential to interfere with the development of emotional intelligence skills?

16.According to Dr. Goleman, what is the “first step” in coaching someone through emotional intelligence?

17.In this context, describe what you think is the importance of “caring” (or wanting) to change a behavior as a precursor for actual behavioral change and an example of how this has played out in your own life? (Personal Reflection)

18.According to the podcast, if you practice emotional intelligence “at every naturally occurring opportunity” how long will it take for a “change for the better” to take place?

19.What are the three recommendations from the Dalai Lama for his “global vision” for humanity?

20.According to Howard Gardner, what are the three components of “good work”?

21.Does your current work fit this model? If so, explain how it fits the three components. If not, what kind of work do you think would fit this model for you? (Personal Reflection)

22.According to Dr. Goleman, is meditation necessarily tied to a particular religious belief? Please elaborate.

23.According to Dr. Goleman, the benefit of meditation comes from “just doing it” because it “helps enormously with getting your own internal world manageable so…” (Fill in the “…”)

24.The podcast mentions the importance of finding your own purpose and meaning in life to help you establish direction and feel connected with your journey. Have you given much thought to your own purpose and meaning? If so, what have you discovered? If not, what do you think is the value of doing so? (Personal Reflection)

25.Given what you have learned in this podcast about emotional intelligence thus far, how do you think your life would benefit if you were to improve and enhance your own emotional intelligence skills? (Personal Reflection)

Sample Solution

Emotional intelligence

Respond to the following:

Our readings this week informs us that our emotional intelligence begins its development during the period of attachment as an infant and that Physical and emotional expression is what draws people to us or makes them avoid us . . (Segal, 2008, p. 25). Even though emotional intelligence begins to develop in infancy, it continues to develop well into adulthood. This week’s reading assignment suggests that we are able to improve our emotional awareness and emotional intelligence in order to improve our ability to communicate and build relationships with others.

What are some ways in which emotional intelligence is involved in effective communication? Why is it important?
What might make improving our emotional intelligence difficult?
What recommendations would you give a co-worker who wants to improve their emotional intelligence?

Sample Solution

Understanding of the role of ethics, emotional intelligence

You are also completing this project to help you develop the skills of analysis, critical thinking, and writing a report. Writing is critical because in business it is important to convey information clearly and concisely and to develop a personal brand. Developing a personal brand is important because it is the ongoing process of establishing an image or impression in the minds of others especially those in positions above you. Having a strong personal brand can lead to opportunities that include promotions.

Skills: Writing, Critical Thinking, Developing a Personal Brand, Situational Analysis, Writing a Report.

Outcomes Met With This Project:

use leadership theories, assessment tools, and an understanding of the role of ethics, emotional intelligence, cultural intelligence, competencies, values, and attitudes to evaluate and enhance personal leadership skills
assess the interactions between the external environment and within an organization to foster responsible and effective leadership and organizational practices
Develop individual awareness, style, and communication skills that enhance leadership skills
Integrate and apply analytical principles and concepts of leadership to make strategic decisions.

The Scenario

Read the Case Scenario that follows and answer President and CEO Alexandria Marvel’s questions in the form of a report. Address the report to President and CEO Alexandria Marvel.

You walk into your office one morning and see an article on your desk. You pick it up and realize that the President and CEO placed it there! She also has some questions on a post-it note and a request for recommendations.

Alexandria Marvel was exhausted. She had just finished a long meeting with her current VP of Headquarter Operations, Michael Brown. Michael, who was himself getting ready for retirement, was giving her a rundown of a recent crisis that impacted the company. While the dust seemed to be settling, Alexandria recognized that this was one of the worst things to ever happen to the company.

Michael recalls the crisis in the following way:

“On the morning of January 19th, I got a call from Joanne Edwards, my contact at our major distributor, Happy and Healthy Foodmart. She told me that three of her customers had complained that LSN’s echinacea had made them ill. I called our legal department immediately to put them on alert. By noon that day, the number of reported illnesses had risen to seven. By January 22nd, the worst possible news came in – one of those people had actually died.

I called my team together immediately to come up with a plan for an immediate Recall. We needed to manage this crisis with our employees, our distributors, and most of all our customers. Controlling the message to the public and the media was critical. We’d had Recalls before, but never in reaction to a customer’s death. This was a whole new ball game for us.

Once the Recall had been put in place, we needed to get to the bottom of the echinacea problem. We started looking at the suppliers and ended up in the Purchasing Department. When we discovered that Henrietta Higgins, the Assistant Director of Purchasing, had cut a deal with a new supplier I became furious. I mean, it was not one of my proudest moments.”

“That’s understandable,” replied Alexandria, “go on. Tell me more.”

“Well, Higgins received an offer from a new supplier to buy genetically modified echinacea. She explained that she thought it was a good move because it would save the company over 20% on the wholesale price. She made the decision unilaterally, without ever going to her supervisor or to me to discuss it.”

“What did you do when you found this out?” asked Alexandria.

“I fired her, of course. We had no other choice, Alexandria. It’s because of her we have this crisis. And on top of that, we’ve decided to halt all sales of all echinacea in the foreseeable future.”

“Who’s we?” Alexandria asked, with concern in her voice now.

“My team, of course. I told my managers about my decision and they’re all behind me 100%. We all know how important it is to act quickly in this situation, You can trust me to turn this situation around.”

Alexandria left the meeting sure about two things. First, she was secretly relieved that Michael was nearing retirement. The new VP of Headquarter Operations could start fresh. Second, she had just finished reading an article about a “Crisis Ready Culture”. She knew that it was time for LSN to start developing a crisis-ready culture.

Alexandria drops by your office with a copy of that article. She has a post-it note on the article, with the following questions and a request for recommendations:

Identify and discuss the primary leadership style of Michael Brown in his handling of this crisis situation.
Discuss an alternative leadership style that could have been used by Michael Brown that could have been better suited than the one he used.
What leadership competencies did Michael Brown present in the recent echinacea crisis?
Identify the leadership competencies beneficial for a crisis-ready culture.
Identify the role that EQ played in the Echinacea crisis.
Identify the role of EQ for a crisis-ready culture.
Did either Michael Brown or Alexandria Marvel use Authentic Leadership in the Echinacea crisis?
What role should Authentic Leadership play in a crisis-ready culture?
Thinking about Michael Brown’s actions in handling the crisis and Henrietta Higgins’s actions leading to the crisis and the fact Alexandria Marvel was excluded from the decision-making process about how to handle the crisis, what conclusions can you draw about the role LSN’s current culture played in the echinacea crisis?
Describe the relationship of strategy, culture, and structure for a crisis-ready culture.
Give three specific and actionable recommendations that could be implemented to develop a crisis-ready culture for LSN. (Each recommendation should be supported by course materials).

Sample Solution

Emotional Intelligence

Emotional Intelligence

Emotional Intelligence is an essential characteristic of successful leaders. The domains of self-awareness, self-management, social awareness, relationship management are core competencies for leaders of all organizations, and in particular, law enforcement agencies. The essence of graduate work is your ability to synthesize the works of multiple authors and present a coherent paper that shows you fully understand the concepts under discussion. This assignment requires you to compare two articles, read them, and discuss their implications to law enforcement leadership and civil liberties. One article is part of the weekly reading; you will find another article on the same subject, using the Liberty University library resources. Please ensure your finished product reflects how the articles relate to the discipline of law enforcement. In addition to an introduction and conclusion, make sure to cover the following pertinent questions as you prepare your Critical Review assignment.

Instructions

Article reviews enable you to practice thinking critically and to synthesize information.

Do not quote from the article. Instead, summarize and paraphrase. For purposes of promoting originality, citations should be limited to about 1-2 per paragraph in most instances.

Paragraphs should ideally consist of between 5-7 sentences each.

Your review must be written in your words and include Biblical integration and at least three scholarly citations, one of which can be your textbook, in APA format.

Sample Solution

Emotional Intelligence

Link to the podcast available here: https://www.offtheclockpsych.com/podcast/emotional-intelligence

Be sure that your responses are adequately thorough and detailed. Some of the answers may just be fill-in the blank while others clearly require more detail and full sentences. It might be helpful to take notes while listening to the podcast in order to appropriately answer the questions below. Keep in mind that the questions are asked in order of the podcast’s progression, making it easier to identify the answer.

Most of the answers to the questions below come directly from the podcast. There are a few questions which are considered “Personal Reflection” questions and are thus indicated as such in parentheses to avoid any confusion.

Questions

1.What is the “dose-response relationship” mentioned by Dr. Goleman in regards to meditation?

2.According to Dr. Goleman, what is the “operational definition of resilience”?

3.According to Dr. Goleman, what happens to this resilience “recovery time” in meditators?

4.According to Dr. Goleman, research suggests that meditation “slows the __ of the brain.” (Fill in the blank)

5.According to the scientific studies cited in the podcast, what is the relationship between meditation and inflammation in the body?

6.According to Dr. Goleman, what are some of the current clinical applications of meditation and mindfulness?

7.According to Dr. Goleman, why is meditation as a treatment for ADHD (Attention Deficit and Hyperactivity Disorder) a “no-brainer”?

8.According to the podcast, does meditation cause us to become “cut off” from our emotions? Please elaborate.

9.What circuitry in the brain does loving-kindness meditation strengthen and what behavioral changes accompany these changes?

10.Describe what Dr. Goleman shares about the benefit of meditation for those in the helping profession (e.g., therapists, nurses, etc.). What causes people in these fields to often burnout and quit and how can meditation help these individuals with this problem?

11.In the context of the answer to the previous question, what is the value of cultivating this sort of healthy mindful compassion in your relationships and interactions? Where can your relationships and interactions most benefit from this kind of presence? (Personal Reflection)

12.According to the podcast, how is meditation similar to concepts like “exercise” or “sport”?

13.According to Dr. Goleman, why does the world need practices like meditation, emotional intelligence, yoga, etc. “now more than ever”?

14.What are the roles of the sympathetic nervous system and the parasympathetic nervous system?

15.According to Dr. Goleman, how does modern technology (and particularly cell phones) have the potential to interfere with the development of emotional intelligence skills?

16.According to Dr. Goleman, what is the “first step” in coaching someone through emotional intelligence?

17.In this context, describe what you think is the importance of “caring” (or wanting) to change a behavior as a precursor for actual behavioral change and an example of how this has played out in your own life? (Personal Reflection)

18.According to the podcast, if you practice emotional intelligence “at every naturally occurring opportunity” how long will it take for a “change for the better” to take place?

19.What are the three recommendations from the Dalai Lama for his “global vision” for humanity?

20.According to Howard Gardner, what are the three components of “good work”?

21.Does your current work fit this model? If so, explain how it fits the three components. If not, what kind of work do you think would fit this model for you? (Personal Reflection)

22.According to Dr. Goleman, is meditation necessarily tied to a particular religious belief? Please elaborate.

23.According to Dr. Goleman, the benefit of meditation comes from “just doing it” because it “helps enormously with getting your own internal world manageable so…” (Fill in the “…”)

24.The podcast mentions the importance of finding your own purpose and meaning in life to help you establish direction and feel connected with your journey. Have you given much thought to your own purpose and meaning? If so, what have you discovered? If not, what do you think is the value of doing so? (Personal Reflection)

25.Given what you have learned in this podcast about emotional intelligence thus far, how do you think your life would benefit if you were to improve and enhance your own emotional intelligence skills? (Personal Reflection)

Sample Solution

Emotional Intelligence

1. One of the five elements of emotional intelligence is self-awareness.

What behaviors would someone with strong self-awareness demonstrate within the context of leading and managing groups? Provide an example.

2. Today’s workforce is diverse and has multiple conflicting priorities. As a nurse leader, you would like to see your hospital implement an outreach program that will benefit needy members of the community.

What are some methodologies of communication you would use to develop a shared vision with your stakeholders?

How would you apply strategic management to make your visions for the outreach program become reality?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sample Solution

LEADERSHIP SELF-AWARENESS

LEADERSHIP SELF-AWARENESS
For the Session Long Projects you will also be applyin” rel=”nofollow”>ing the concepts from the background materials. But in” rel=”nofollow”>instead of applyin” rel=”nofollow”>ing them to yourself, you will imagin” rel=”nofollow”>ine that you are a leadership development coach who is hired to by organizations to diagnosis or give advice to managers. For each of the situations below, explain” rel=”nofollow”>in what advice or diagnosis you would give them based on your knowledge of the background readin” rel=”nofollow”>ings. Make sure to cite at least one of the required background readin” rel=”nofollow”>ings in” rel=”nofollow”>in each of your answers. Your paper should be two to three pages in” rel=”nofollow”>in length:
1. Susan is a manager who decides to assess her strengths usin” rel=”nofollow”>ing some of the 24 classifications of the Values in” rel=”nofollow”>in Action Inventory of Strengths that you read about for this module. She discovers that two of her biggest strengths are “humor” and “teamwork.” She concludes that sin” rel=”nofollow”>ince these are her strengths she doesn’t need to change anythin” rel=”nofollow”>ing regardin” rel=”nofollow”>ing her use of these strengths. Do you thin” rel=”nofollow”>ink this is a good use of her assessment, or should she make changes to her use of humor and teamwork? If so, what kin” rel=”nofollow”>ind of changes?
2. Harold has an MBA from Harvard and is focused on becomin” rel=”nofollow”>ing a CEO before he is 45 years old. He is very good at networkin” rel=”nofollow”>ing and often makes friends with those who rank higher than him at his current organization. However, employees under his supervision feel that he often makes decisions based on what will get him promoted rather than on what is best for his employees or his organization. How would you characterize his emotional in” rel=”nofollow”>intelligence (EQ) skills based on the different elements of EQ discussed in” rel=”nofollow”>in the background readin” rel=”nofollow”>ings? Be specific regardin” rel=”nofollow”>ing which elements of EQ you thin” rel=”nofollow”>ink he is likely high on or which elements you thin” rel=”nofollow”>ink he may be lackin” rel=”nofollow”>ing.
3. Carl is known as a very carin” rel=”nofollow”>ing manager based on his ability to understand his employee’s problems and takin” rel=”nofollow”>ing careful to time to get to know each and every employee. He is personally well liked by all of his employees. However, the one complain” rel=”nofollow”>int they do have about Carl is that he gets very upset when thin” rel=”nofollow”>ings don’t go well and takes thin” rel=”nofollow”>ings very personally. For example, when he found out that profitability for his unit had fallen over the last month he was so upset he had to take a couple of sick days off from work. How would you characterize his emotional in” rel=”nofollow”>intelligence (EQ) skills based on the different elements of EQ discussed in” rel=”nofollow”>in the background readin” rel=”nofollow”>ings? Be specific regardin” rel=”nofollow”>ing which elements of EQ you thin” rel=”nofollow”>ink he is likely high on or which elements you thin” rel=”nofollow”>ink he may be lackin” rel=”nofollow”>ing.
SLP Assignment Expectations
• Follow the assignment in” rel=”nofollow”>instructions closely and follow all steps listed in” rel=”nofollow”>in the in” rel=”nofollow”>instructions
• Stay focused on the precise assignment questions, don’t go off on tangents or devote a lot of space to summarizin” rel=”nofollow”>ing general background materials
• List supportin” rel=”nofollow”>ing references and cite sources in” rel=”nofollow”>in proper format
• Use appropriate writin” rel=”nofollow”>ing style in” rel=”nofollow”>in essay form (organization, grammar, and spellin” rel=”nofollow”>ing).
• Include both a bibliography and in” rel=”nofollow”>in-text citations. See the Student Guide to Writin” rel=”nofollow”>ing a High-Quality Academic Paper, in” rel=”nofollow”>includin” rel=”nofollow”>ing pages 13-14 on in” rel=”nofollow”>in-text citations