Operations Management

Chapter 1: Attitudes, Goal Setting, and Life Management

Chapter 2: Personal Financial Management

Chapter 3: Time and Stress Management/Org Skills

Chapter 4: Etiquette/Dress

Chapter 5: Ethics, Politics, and Diversity

Chapter 6: Accountability & Workplace Relationships

Chapter 7: Quality Organizations and Service

Chapter 8: Human Resources and Policies

Chapter 9: Communication

Chapter 10: Electronic Communications

Chapter 11: Motivation, Leadership, and Teams

Chapter 12: Conflict & Negotiation

Chapter 13: Job Search Skills

Chapter 14: Resume Package

Chapter 15: Interview Techniques

Chapter 16: Career Changes

Sample Solution

Operations Management

Choose any two companies that are in the same industry and listed on the NYSE or any other exchange. Collect the financial information for these two companies and make sure you have information that includes balance sheets, income statements, and statements of cash flow for the last three years. You may select any company except FedEx and Coca Cola.

Analyze the key characteristics of the companies selected, such as the industry in which they operate, the products they provide, their rankings in the industry, etc.
Go to the company Web sites. Find the “About ….” section and note the company’s commitment to corporate governance and identify the key features of its commitment.
Identify the main competitors for each selected company. Compare and contrast the reputations of the selected companies and their competitors.

Sample Solution

Operations Management

Partial Productivity
A construction supervisor for a large homebuilder is interested in seeing whether there are ways of improving the profitability of the company through making better use of the people and equipment that are used to construct homes.

Respond to the following:

Research the construction industry to learn what the inputs are that are used by such a homebuilder to build homes (the homes are obviously the output that is being produced by the homebuilder). Be sure to include some inputs that are not strictly labor (in other words, include things that are pieces of equipment or resources other than people).
Give at least two examples of what a partial productivity statistic would be for some of the inputs that you identified.
Give an example of something that would cause the partial productivity of a particular input to be reduced.
Give an example of something that could be done to improve the partial productivity of some particular input.
Describe how the overall productivity of the homebuilder would be calculated. In other words, how could the total productivity of all inputs be incorporated in a total productivity calculation?
Justify your answers using examples and reasoning.

Sample Solution

Operations Management

In this unit, you will complete your Puerto Rico research paper. You will add a minimum of two additional pages to the first half of the paper that was submitted in Unit V. The final research paper draft you complete in this unit should contain the following:

Step 1: Make any needed revisions to the Unit V submission and use this as the first half of your Unit VII paper.
Step 2: Add at least two additional pages of content about solutions to address the problems you presented in the first two pages of the paper in Unit V. You must include at least two different solutions. Make sure to include both source material and your own analysis regarding the solutions. Additionally, discuss the following topics in your paper:
Analyze sustainability as an approach to addressing social problems in Puerto Rico. Do you think this would help alleviate social problems?
Discuss if you support or do not support statehood for Puerto Rico. Discuss how that would or would not be a positive step in helping to fix the urban problem(s) you presented.

Sample Solution

Operations Management

Effective change plans are created by understanding several external factors influencing an organization, including p olitical, e conomic, s ocial, t echnological, l egal, and e nvironmental, or PESTLE, forces. Experienced executives carefully examine PESTLE forces to identify major opportunities and threats and then adjust their organizational change strategies accordingly.

Previously, you informed the VP about potential reasons why an organization fails to change and suggested ways to avoid them. Now, you have been asked to analyze the situation and recommend a change management plan to the VP. As part of your analysis, you need to evaluate and report to the VP about workforce change readiness and external forces that may affect the change management processes in the organization.

Identify social and technological factors that can affect change readiness in an organization. Consider how these factors may influence the employees at the U.S. branch of the Singaporean software solutions provider. Then, write a report explaining your analysis to the VP.

Specifically, you must address the following criteria.

Explain how social factors influence the change requirement of the organization.
Use the PESTLE Forces Guide to identify social factors and refer to the U.S. Branch Overview for data about the U.S. branch.
Which social factors will significantly influence the change requirements of the U.S. unit’s workforce?
How will social factors influence change readiness in the workforce?
How will you visually present and emphasize social factors depicted through demographic data?
Explain how technological factors influence the change requirement of the organization.
Use the PESTLE Forces Guide to identify technological factors and refer to the U.S. Branch Overview for data about the U.S. branch.
Which technology factors will significantly influence workforce planning and training requirements?
How will technology factors influence change readiness in the workforce?
How will you visually present and emphasize technological factors depicted through demographic data?

Sample Solution

Operations Management

1: Why would one study Operations Management?

2: John Lucy makes wooden boxes in which to ship motorcycles. John and his three employees invest a total of 40 hours per day making the 120 boxes.

What is their productivity?

John and his employees have discussed redesigning the process to improve efficiency. If they can increase the rate to 125 boxes per day, what would be their new productivity?

What will be their unit increase in productivity per hour?

What will be their percentage change in productivity?

3: Would Boeing be better described as a global firm or a transnational firm? Discuss.

4: Describe how an organization’s mission and strategy have different purposes.

5: Give an example of a situation in which project management is needed.

6: What are three phases involved in the management of a large project?

7: What is a qualitative forecasting model, and when is its use appropriate?

8: Identify and briefly describe the two general forecasting approaches.

9: Briefly describe the steps that are used to develop a forecasting system.

Sample Solution

Operations Management

Quitech Mission

For quite some time phone, fax, and email were the leading ways to communicate in business. The systems listed are fine, but you will need to increase your communications needs to engage in business in today’s economy. Quitech brings unified communications to your network, which brings your company’s communication needs into the 21st century. Communication today is not the same as it was a decade ago. Businesses are communicating using both hardware and software, today business can take place in your living room, bedroom, local lounge, library, at a kid’s game or in the office. The pandemic has shown us that there is a need to update your business strategy to include communication as a key component.

Overview and Structure of the Business

Quitech is a veteran and minority-owned firm which provide consulting solutions for unified communications in the areas of voice, video, and telecommunications support. We specialize in providing technical services to both the Federal Government and Private Sector. Our mission is to build a company dedicated to producing, servicing, and supporting quality information systems.

Our team is comprised of multi-disciplined experienced professionals, spanning a variety of executive, technical, operational areas of expertise. The executive team will be the CEO, CTO (will also serve as Director of Operations), CFO, HR Administration and Business Development. Middle management will consist of a Program Management and a Project Management. On the ground meaning at the client’s location, we will have a Program manager, Project manager, Team Lead to oversee the daily operations. In the office our teams will consist of 3-man teams. (A System Engineer, System Technician, and a System Specialist). The team size can change depending on the size of the contract and the Service Level Agreement (SLA). The goal is to have someone available to assist you at all levels of failure, no matter the issue.

Level1: VTC Specialist VoIP Specialist Telecom Specialist

Level 2: VTC Technician VoIP Technician Telecom Technician

Level3: VTC Engineer VoIP Engineer Telecom Engineer

Sample Solution