Classify three of the most important laws as they apply to healthcare (why do you say those three are the most important?).
Describe malpractice, defenses to malpractice, and the different types of malpractice insurance policies.
Outline the physician’s public duties.
List ways in which administrative medical assistants can help maintain patient confidentiality.
Describe both verbal and nonverbal communication and how each can be used most effectively.
List and explain at least two important listening skills.
Describe several techniques for communicating effectively with distressed patients.
List ways to adapt communication skills to patients from different cultures.
Detail the process of proofreading a business letter.
Describe appropriate memo use in the medical office.