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Understand what Cyber Command

If you haven’t already done so last week, download the Troubleshooting and Tools Report Template and use it to record your work.
The SITREP (Situation Report) Sample Report is provided so that you can understand what Cyber Command is expecting in your report. Your report will vary
depending on the problem and tool selected.
Select one of the seven network problems and develop a troubleshooting and tool report that details the solution.
On Day 2 of full operational capability (FOC), our connection to the internet was becoming intermittent. We could establish connections to our globally hosted
servers some of the time. The connection would drop at seemingly random periods and we don’t know why. We have experienced this day and night, and it
has been consistent for the past three days.
When our connection to the internet is working, we seemingly cannot reach out to our globally dispersed servers from our hosts. We use the globally
dispersed servers for command and control and must be able to connect to them. We need a method to determine where the packets are going and why they
are not reaching their destination. Because these servers are globally distributed, we can’t just pick up and deploy to them.
Our internal network servers are also spotty. Sometimes they are up, and sometimes they are down. For example, the DHCP server appears to provide IP
addresses to hosts that are turned on sometimes, but other times when the host is turned on, it receives an Automatic Private IP Address (APIPA). These
hosts can communicate with our networked hosts locally, but they can’t reach out to our global servers. These hosts enable our persistent engagement
capability, so they must be functional, and we need to determine the problem ASAP!
We have a team that can troubleshoot from afar, but the members are located 25 miles west of this location. We have one of the tech support personnel
deployed on site, but there are just too many issues for one person. The support team that is 25 miles west is centrally located to support multiple
operational outfits. That team has a virtual private network (VPN) and secure access to our internal servers. At times, support team members need to
determine which of our hosts are functioning. We use both Microsoft Windows and Linux operating systems, but we don’t know what tool will help determine
host functionality from afar.
This next part is classified, but I need your help, and I need it fast. Bottom line, we believe there may be an insider threat. At times, we have reason to believe
a nonapproved device is connecting to the network and reaching out to the internet. We need a method to determine what devices exist on the same subnet
of our network. What can help us do that?
When we begin operations in 72 hours, it will be of utmost importance for us to know what device name is associated with what IP address. This will allow
us to know what exists internally and what we need to defend should the adversary begin operations against us. We need to understand what options exist to
achieve this task.
When we first arrived and established our connection to the internet, we noticed inbound connection requests. What tool can we use to determine if any
adversary is reaching into our systems through a particular port or protocol?
Your report should be about a page in length and address the following:
Choose and restate one of the problems identified as you understand it and explain why it is a problem.
Describe how you would apply the steps in the Network+ troubleshooting model to this problem.
Name and provide a brief overview of the tool that could solve this problem (refer to Lesson 17 in uCertify).
Describe how the tool can be used to solve similar problems in the future.
Provide a detailed overview of the tool’s functionality and options.
Include a screenshot of your selected tool from the appropriate uCertify lab.
How Will My Work Be Evaluated?
Troubleshooting refers to the process of identifying problems with a network through a rigorous and repeatable process and then solving those problems
using testable methods. An important part of your duties in the networking field will be to troubleshoot and solve problems. In fact, most of your time will be
spent with this focus to include optimizing performance. Networks are dynamic in implementation and are built to be resilient, but problems arise due to
many unforeseen reasons. Developing the knowledge, skills, and experience to successfully troubleshoot and recommend solutions will show you are valueadded to the organization.
For this assignment, you are asked to review a scenario, understand the problems, apply your knowledge and skills gained in this class, and propose a
solution. Use the template provided and complete the assignment. An example solution is provided for you.
The following evaluation criteria aligned to the competencies will be used to grade your assignment:
1.2.3: Explain specialized terms or concepts to facilitate audience comprehension.
1.3.5: Adhere to required attribution and citation standards.
1.4.1: Produce grammatically correct material in standard academic English that supports the communication.
2.1.1: Identify the issue or problem under consideration.
2.3.1: State conclusions or solutions clearly and precisely.
10.1.1: Identify the problem to be solved.
13.1.1: Create documentation appropriate to the stakeholder.

Sample Solution

uational characteristics, the environment in which the leader must perform, the second are leader characteristics, the experience, personal qualities and skills of the leader, and the third are member characteristics, the motivation, skill and experience levels of group members (Chelladurai and Madella, 2006). The situational characteristics and member characteristics have a required behaviour to ensure maximum group performance, they also have a preferred behaviour to ensure the satisfaction of group members, if the leaders actual behaviour matches both the required behaviour and preferred behaviour of the situation the consequence is maximum group performance and satisfaction. However, if the group are not performing and achieving goals or are not satisfied or both, then the leader is able to amend their actual behaviour to improve this. Leaders able to monitor performance and satisfaction, and understand what is required to amend the situation will achieve optimum group performance in Chelladurai’s model. The one limitation of Chealldurai’s model is that it assumes the leader is in a position of complete positional power over the group, and can implement any leadership style of their choosing without constraints. Positional power is the authority and influence a leader has over a group, if the leader has positional power, they will be able to implement the leadership style they best see fit for the situation. Positional power cannot be measured or quantified, making it highly ambiguous and hard for a leader to understand whether they have it or how then can gain it. It becomes the responsibility of the organisation to have policies in place to provide leaders with some positional power, usually by establishing a clear hierarchal structure. By establishing a hierarchy, the leader is perceived by the group to be able to make demands and expect compliance from them giving the leader legitimate power (French and Raven, 1959). Secondly, by providing the leader with the ability to reward compliance and punish non compliance from the group, the leader has reward and coercive power (French and Raven, 1959). To obtain complete power over the group the leader must gain the trust and belief of the group that they are capable of success, by ensuring the group are both satisfied and meeting performance goals. The importance of establishing a hierarchy became evident during the planning stage of the outdoor management course for the red team, the coordinators within the team assumed leadership roles but were una
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