Full Answer Section

The resistance to the new EHR system led to conflict, chaos, and crisis in some departments. For example, in the emergency department, nurses were unable to keep up with the workload because of the new EHR system. This led to delays in patient care and increased stress levels for nurses.

How I Would Have Managed the Change Initiative

If I had been a nurse leader during the implementation of the new EHR system, I would have taken the following steps to manage the change initiative more effectively:

• Communicate effectively with staff. I would have communicated with staff members throughout the implementation process. I would have explained the need for the new EHR system and how it would benefit staff and patients. I would have also listened to staff concerns and addressed them as best as possible.
• Provide adequate training. I would have ensured that all staff members received adequate training on the new EHR system. I would have also provided ongoing support to staff members as they learned to use the new system.
• Be flexible and adaptable. I would have been flexible and adaptable during the implementation process. I would have been willing to make changes to the plan as needed. I would have also been willing to listen to staff feedback and make changes to the new EHR system based on that feedback.
• Empower staff members. I would have empowered staff members to take ownership of the change initiative. I would have given them the opportunity to provide input on the new EHR system and how it was implemented. I would have also given them the authority to make decisions about how to use the new system in their departments.

I believe that these steps would have helped to reduce conflict, chaos, and crisis during the implementation of the new EHR system.

Additional thoughts:

It is important to note that change management is a complex process. There is no one-size-fits-all approach to managing change. The best approach will vary depending on the specific situation.

It is also important to note that change is often met with resistance. Resistance to change is a normal human reaction. It is important to be patient and understanding when dealing with resistance to change.

Finally, it is important to remember that change takes time. It is important not to expect instant results. It is important to be patient and persistent when implementing change.