You have a manufacturing company Car Parts, Inc. that manufactures parts for trucks and automobiles, and
you have done business with a company called Right Fit, Inc. for over 12 years. Right Fit provides different
types of screws and bolts for the manufacturing equipment in your company plants to keep the equipment in
top shape and functioning. The last two shipments of screws and bolts from Right Fit, Inc. have been defective
and not the proper size. As a result, your company has lost close to $250,000 over the two week period during
which Car Parts, Inc. has been unable to provide products to its customers/clients due to the manufacturing
equipment breakdown.
Compose a complaint/adjustment letter asking Right Fit, Inc. to refund your money, and send screws and bolts
that work. Let them know the severity of the problem, but be professional, maintaining the proper tone although
you should indicate that you might seek screws and bolts somewhere else if Right Fit does not improve its
services and products. There is no set length for this assignment, but try to keep it at one or two pages and
properly formatted as a formal letter. Be sure to have all of the above information in the letter. Look in your
textbook for examples of formal letters.
Sample Solution