Customer relationship management (CRM), enterprise resource management and supply chain management (SCM) software are covered in the first chapter of your book. These tools have been around for quite a while, but companies today are relying on them more and more. Whether it is a commercial off-the-shelf program, cloud-based, or custom, companies spend millions on testing and transitioning to this software.
What has been your experience with these software packages? Have you been involved in an implementation and, if so, how did it go?
If you have had no experience with these software packages, search for an article dealing with the implementation or use of any of the three and provide an opinion-based review of the article.
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