Automation is an important concept in process redesign. A good example of this comes from an “I Love Lucy” episode entitled, “Candy Factory”. Watch the video (link below) and address the following questions. https://www.youtube.com/watch?v=HnbNcQlzV-4
- In the first part of the clip, the making of the chocolate balls, there is a notable lack of automation. Why do you think this part of the process is not automated?
- In the middle part of the video, when the conveyor belt first starts, describe the relationship of the humans and the machine. Is the machine helping the humans?
- In the latter part of the video, when Ethel and Lucy fail to keep pace. Why is there a problem? Describe Ethel and Lucy’s behavior and the relationship of their behavior to the automation. Why do you think this is?
- Describe two or three scenarios where automation in a clinic setting / EHR system may go similarly awry. What would prevent such problems?
Sample Solution