1- Advise the Airline on how they can improve their quality. You need to first identify the quality dimensions for an airline. The quality dimensions for services are (Time, completeness, courtesy, consistency, accessibility and convenience, accuracy and responsiveness)
2- Identify the type of each quality dimension you list. For example, is it considered a value-added quality, proportional quality, reverse quality, expected quality or indifferent quality?
Quality Dimensions Quality Type
(is it considered a value-added quality, proportional quality, reverse quality, expected quality or indifferent quality?)
Time
Completeness
Courtesy
Consistency
Accessibility and Convenience
Accuracy
Responsiveness
3- Identify at least 3 Quality Control Points and the related Quality Checkpoints.
4- Provide examples of Prevention Costs, Appraisal Costs, Internal Failure costs and External failure costs that the British United Airline should know about them. At least one example of each type should be provided.
Name of the airline is totally fictional and any resemblance to a current or a previous organization is purely coincidental.
Sample Solution