Review the assigned readings and for your chosen organizational problem, describe the steps required for continual process improvement (using your problem from week 1) utilizing Deming’s PDCA Cycle.
Plan–Do–Check–Act Procedure
- Plan. Recognize an opportunity and plan a change.
- Do. Test the change. Carry out a small-scale study.
- Check. Review the test, analyze the results and identify what you’ve learned.
- Act. Take action based on what you learned in the study step: If the change did not work, go through the cycle again with a different plan. If you were successful, incorporate what you learned from the test into wider changes. Use what you learned to plan new improvements, beginning the cycle again.
Reference:
http://asq.org/learn-about-quality/project-planning-tools/overview/pdca-cycle.html
Sample Solution