For each agency, show three goals/objectives that could plausibly be part of its performance management system. Ensure that each goal meets the SMART criteria. Since these agencies are generic, please note that there are many correct answers to each of these agencies.
1.A state department of revenue (which collects taxes)
2.A nonprofit adult literacy program
3.A large city’s department of public transportation, with responsibility for city buses and subways
4.A nonprofit anti-human trafficking program
5.A city police department
6.The U.S. National Park Service
7.A nonprofit substance abuse program
Application 2
Service standards are an important part of the performance management system. These are standards or expectations about routine services performed by an agency or program. State three service standards for each of the following agencies/organizations.
1.A public parks and recreation department
2.A nonprofit child welfare organization for children in foster care
3.A rural volunteer fire department
4.The local Boys and Girls Club
Sample Solution