Select a process from an organization you work for or are familiar with. You will use this process in your Week 2 and Week 4 Assignments as well.
Create a flowchart of the as-is process using Microsoft® Word, PowerPoint®, Visio®, or Excel®. Insert your flowchart below this line.
Evaluate the efficacy of your process using process improvement techniques. Write your evaluation below this line.
Process Improvement Flowchart
Determine how the process can be improved based on the results of your evaluation.
Define metrics and measure the current process. Insert the metrics and measures below this line.
Use process improvement techniques to improve the process. Create a flowchart of the improved process using Microsoft Word, PowerPoint, Visio, or Excel. Use your professional judgment to ascertain how the future process will perform according to your metrics. Insert new flowchart below this line.
Process Evaluation
Evaluate your process using 1 of the following:
• Use the lean concept to find ways to eliminate waste and improve the process
• SPC or Six Sigma to reduce defects or variances in the process
Evaluation of Control Chart and Process Metrics
Complete the following in Excel:
• Calculate the defined process metrics including variation and process capability.
• Develop and display a control chart for the process.
Evaluate the control chart and process metrics using Statistical Process Control (SPC) methods. Determine whether the process could benefit from the use of Six Sigma, Lean, or other tools. (Include all calculation and charts.)
Sample Solution