Attitudes and job satisfaction emotions and moods

Watch the SAS video. Why does SAS worry about employee attitudes and job satisfaction? Do you think the investment is justified? Would a different company such as UPS use the same techniques to engender job satisfaction? Why or why not?
https://online.fiu.edu/videos/?vpvid=d00efe55-a3e6-47e8-983e-afe6c77a41bb
UPS video:

https://www.youtube.com/watch?v=pcsk9nEKPGM

Element 1: Answer the following in a well written comprehensive answer (no less than 350 words).

  1. Why does SAS worry about employee attitudes and job satisfaction? Is the investment justified?
  2. Would it make sense for a company such as UPS to use the same techniques as SAS does?

Element 2: Cite a concept/idea/data from the chapter we are covering this week to support your answer. Include the page number in parenthesis and make sure it is clearly explained what you are referring to within the text

you may access the book at www.pearson.com/mylab

than click on MAN4151, than Etext book to the left, than read chapter 3 (attitudes and job satisfaction emotions and moods).

Sample Solution