Australian consumer law

Order Description Kate and Brent Smyth, an Australian couple in" rel="nofollow">in their late 50’s, dreamed of tourin" rel="nofollow">ing Canada. Brent researched onlin" rel="nofollow">ine travel packages. ROCKY TOURS was one website which had a 20 day coach, train" rel="nofollow">in and river tour of Canada. As Brent was readin" rel="nofollow">ing the details of the tour a small pop up box popped up in" rel="nofollow">in the right hand corner of her screen, which stated ‘live chat, this is Melody, can I help you?’ Brent stated that he was lookin" rel="nofollow">ing at the 20-day coach, train" rel="nofollow">in and river tour. Brent told Melody that he and his wife needed a tour that was not too strenuous and his wife had some difficulty walkin" rel="nofollow">ing. Brent also told Melody that he was concerned about the river part of the tour because his wife Kate cannot swim. Melody told Brent that the river part of the tour was a leisurely 8-hour cruise down a river in" rel="nofollow">in Canada and that it would surely be suitable for both Kate and Brent. Brent was satisfied with this reassurance from Melody and booked the Deakin" rel="nofollow">in's Bachelor of Commerce and MBA are in" rel="nofollow">internationally EPAS accredited. Deakin" rel="nofollow">in Busin" rel="nofollow">iness School is accredited by AACSB. ?? tour for them both payin" rel="nofollow">ing a total sum of $12,000 for the two of them. Brent ticked the box onlin" rel="nofollow">ine, agreein" rel="nofollow">ing to ROCKY TOURS terms and conditions (however he did not read them). The terms and conditions state ?that: ‘ ROCKY TOURS are not liable in" rel="nofollow">in any way whatsoever for any death, personal loss or in" rel="nofollow">injury sustain" rel="nofollow">ined at any time whilst on their tours.’ The terms and conditions further state that ?TOURS.’ ROCKY TOURS sent Brent a brief itin" rel="nofollow">inerary which detailed which days Brent and Kate would be on the train" rel="nofollow">in, on the bus and on the river cruise. Kate and Brent were havin" rel="nofollow">ing a fabulous time on their holiday until day nin" rel="nofollow">ine (9), which was the river cruise. Their tour guides told them that they had get in" rel="nofollow">into rafts and travel down the rapids. Day nin" rel="nofollow">ine (9) was a total of eight (8) hours, raftin" rel="nofollow">ing in" rel="nofollow">in rapids. This was not in" rel="nofollow">included in" rel="nofollow">in the itin" rel="nofollow">inerary, nor advised by Melody to Brent prior to bookin" rel="nofollow">ing the tour. Brent told the tour guides that Kate could not swim and that they did not want to go in" rel="nofollow">in the rafts. Brent and Kate were told they had to as they were in" rel="nofollow">in the wilderness and it was the only way to get down the river. Unfortunately Brent and Kate’s raft was overturned in" rel="nofollow">in the churnin" rel="nofollow">ing rapids. Kate tried to stay afloat in" rel="nofollow">in the river however of course she could not swim and drowned. ?Brent is devastated and wants to sue ROCKY TOURS. ROCKY TOURS say they are not liable and are relyin" rel="nofollow">ing on their terms and conditions which Brent accepted on their website. Discuss Brent’s legal rights under Australian Consumer Law?