Best practices for handling incidents.
In 250 words total, answer the questions below with 4 evidence base scholarly articles. APA format.
There are so many methods and best practices for handling incidents.
- outline your process based on what is in the text.
- What order is your process.
- what may be missing, and how can you improve the process?
Sample Answer
In incident management, a structured approach is crucial for effective resolution. My process, based on common best practices, involves four key phases: preparation, identification/containment, eradication/recovery, and post-incident activity (Sikorski & Hasso, 2020).
- Preparation: This initial phase involves establishing policies, procedures, and training for potential incidents. This includes defining roles and responsibilities within an incident response team, developing communication plans, and ensuring necessary tools and resources are available (Al-Omari et al., 2022).
- Identification and Containment: Upon detection, the primary goal is to quickly confirm the incident, determine its scope and impact, and prevent further damage. This involves initial triage, evidence collection, and isolating affected systems or networks (Johansen & Leitch, 2020).
- Eradication and Recovery: Once contained, the focus shifts to removing the root cause of the incident and restoring affected systems and data. This may involve patching vulnerabilities, rebuilding systems, and thoroughly testing for residual issues (Sikorski & Hasso, 2020).
- Post-Incident Activity: This crucial final phase includes conducting a post-mortem analysis to identify lessons learned, updating policies and procedures, and training staff to prevent similar incidents. Communication with stakeholders is also essential here (Al-Omari et al., 2022).