Building Information Systems

Read the case study: Sears Repair Service customers can purchase a three-year service contract when purchasin" rel="nofollow">ing appliances that provides free repair service and parts. When a customer needs Sears' appliance repair service they call for an appoin" rel="nofollow">intment that make take up to two weeks. The repairman arrives and diagnoses the problem. If the repair requires a new part, the repairman will replace it if he is carryin" rel="nofollow">ing it on his truck. If he doesn't have the part on hand, he must order it. If the part is not in" rel="nofollow">in stock at Sears, it is ordered and sent to the customer. After the part arrives, the customer must make another appoin" rel="nofollow">intment to have the repair technician replace the part. It make take 2 weeks to schedule the first repair visit, another 2 weeks to order and receive the part, and another week to schedule a second repair visit after the part has been received. 2.Draw a diagram of the existin" rel="nofollow">ing process. 3.Write a short report in" rel="nofollow">in a standard essay form based on the followin" rel="nofollow">ing g guidin" rel="nofollow">ing questions: What is the impact of the existin" rel="nofollow">ing process on Sears' operational efficiency and customer relationships? What changes could be made to make this process more efficient? How could in" rel="nofollow">information systems support these changes? 4.Draw a diagram of he new improved process you recommend.