You have been asked by your mentor to help the manager of ‘Farhad Restaurant’ with some comparative studies. The manager of the Farhad Restaurant is interested to compare its operations and operations strategy with another restaurant in the same area of the city: ‘Alison Restaurant’.
The manager of Farhad Restaurant wants to hear your views about how these two restaurants are different in terms of their strategy. He would like to know what the effect of volume and variety on the operations of the two restaurants might be. The manager of Farhad Restaurant remembers his studies in Operations Management about the relationship between demand and production (the so-called P:D ratio). He would like to know your views about how the P:D ratio is affecting the operations in the two restaurants. He also believes that the weather conditions sometimes influence the choice of customer between the two restaurants and wonders if there are tools that he could use to study if this is a correct observation. He remembers learning about Scatter Diagrams as well as Cause and Effect diagrams at university.
Farhad Restaurant provides a variety of fast food type dishes (hamburgers, pizza, sandwiches). The average price for a three-course meal in this restaurant is £12. The restaurant has both takeaway and sitting in facilities, with long tables. Customers may end up sitting alongside people who are not part of their own group can. Most of the food is already cooked and prepared to be consumed by the customer.
Alison Restaurant specialises in Mediterranean dishes. The average price for a three-course meal in this restaurant is £30. The internal decor is very elegant and each group of customers has its own table. The main ingredients of every dish are cooked only when an order is in place to assure freshness and, where needed, customisation.
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