Business Correspondance

Order Description Overview For this project, you will write four documents which are: three correspondence messages in" rel="nofollow">in response to the followin" rel="nofollow">ing scenarios and a cover memo to your in" rel="nofollow">instructor in" rel="nofollow">in which you outlin" rel="nofollow">ine the busin" rel="nofollow">iness writin" rel="nofollow">ing strategies you employed as you composed your messages. A scenario overview and four options are provided below.� Select any 3 of the options you prefer. The choices are: a complain" rel="nofollow">int letter from a customer to a construction firm; an email from a customer service representative to his or her manager; a memo from that manager to all employees within" rel="nofollow">in the firm explain" rel="nofollow">inin" rel="nofollow">ing the specifics of company policy; a letter from customer service respondin" rel="nofollow">ing to the customer�s complain" rel="nofollow">ints. Note:� Be sure to follow the scenarios, but feel free to make up details where needed. Scenario Overview Denison Construction and Renovations is a thrivin" rel="nofollow">ing construction firm with offices in" rel="nofollow">in New Mexico, Arizona, and Nevada. The company specializes in" rel="nofollow">in high end projects and therefore employs master craftspeople to build custom cabin" rel="nofollow">inets, bathrooms, kitchens, and other projects to the precise specifications of very demandin" rel="nofollow">ing clients. All Denison craftspeople have a min" rel="nofollow">inimum of five years of in" rel="nofollow">industry experience and come highly recommended from either previous clients or employers (or both). In recent months, a team of workers from Denison has been buildin" rel="nofollow">ing a 2,000 square foot in" rel="nofollow">indoor/outdoor addition (in" rel="nofollow">includin" rel="nofollow">ing an in" rel="nofollow">indoor sun room and an attached, outdoor patio) at the home of Mr. Kenneth and Mrs. Karen Hatcher, 353 Park Avenue, Kin" rel="nofollow">ingland, Arizona. While the Hatchers are quite pleased with the work that the Denison team has been provided (both in" rel="nofollow">in terms of its quality and the rapid pace of its advancement), the family is less than fully pleased with the decorum of Denison workers. In particular, Mr. Hatcher is upset that the craftspeople tend not to wear shirts while completin" rel="nofollow">ing many of their outdoor tasks. Given that the Hatchers live in" rel="nofollow">in an exclusive, gated community, they are concerned that the immodesty of Denison workers may be reflectin" rel="nofollow">ing negatively upon them. Given that the weather in" rel="nofollow">in Arizona is extremely hot, the Hatchers understand why the workers may choose such apparel, but they would strongly prefer that the craftspeople choose more suitable attire (either sleeveless t-shirts or tank-tops would be fin" rel="nofollow">ine with you). The Hatchers also understand that some construction workers (as do many adults) use obscene language, but they have overheard a troublin" rel="nofollow">ing amount of this language. Though they are hardly prudish, the Hatchers are worried that these obscenities can be heard by the children who play outside on their quiet, residential street. Details The Cover Memo In this memo to your in" rel="nofollow">instructor, explicitly note which three of the correspondence options you have chosen to write. Explain" rel="nofollow">in the strategic choices that you made while composin" rel="nofollow">ing your messages�which details did you decide to in" rel="nofollow">include, which did you decide not to in" rel="nofollow">include, and so forth�and describe the rationale for these decisions (i.e., explain" rel="nofollow">in why you did these thin" rel="nofollow">ings). Also note any challenges that you faced while writin" rel="nofollow">ing, or explain" rel="nofollow">in why any of your strategic decisions were particularly difficult to reach. The Correspondence Options (complete three out of four) Option 1: Write a complain" rel="nofollow">int letter from Kenneth or Karen Hatcher (whichever persona you prefer) to Delilah Flores, a customer service representative at Denison.� You are quite happy with the quality of the work bein" rel="nofollow">ing conducted and that you have no in" rel="nofollow">intention of cancellin" rel="nofollow">ing your contract with Denison at this time. However, you want Denison workers dress more appropriately and speak more politely, given the nature of your residential community. You are uncertain" rel="nofollow">in whether or not Denison has corporate policies on these matters, and you do not particularly care if they do. In your min" rel="nofollow">ind, the customer is always right, and these Denison employees should do whatever can be reasonably asked of them to comply with your demands. Option 2: Write an email from Delilah Flores to Patrick Gordon, Manager of Customer Service at the Denison site in" rel="nofollow">in Kin" rel="nofollow">ingland. You (this time you are Delilah Flores) and Mr. Gordon have already spoken about the problems at the Hatcher property so you need not explain" rel="nofollow">in the entire situation.� You need in" rel="nofollow">information from Mr. Gordon in" rel="nofollow">in order to act on this issue and respond to the Hatchers. You understand why the Hatchers could have these objections about dress and language, and you're not sure whether the company has a dress-code for employees at construction sites (unlike office workers, who must comply to a fairly strict dress code), nor do you know whether an official policy on language use exists. You need to know if the company has official policies on these issues and what, if any, action you should take if they exist (should customer service send out remin" rel="nofollow">inders to site managers to avoid future complain" rel="nofollow">ints?). You have a scanned copy of the Hatchers' letter.� Would a copy help Mr. Gordon?� Option 3: Compose an in" rel="nofollow">inter-office memo from Patrick Gordon to all construction site managers who are employed at the Denison branch in" rel="nofollow">in Kin" rel="nofollow">ingland. You (now you are Patrick Gordon) want to tell them that, because of a recent complain" rel="nofollow">int, you are hopin" rel="nofollow">ing to clarify a few company policies. Policy 137k concerns professional attire at the workplace and states (you are paraphrasin" rel="nofollow">ing here) that employees must wear shirts (sleeveless t-shirts and tank tops also count) at all times. This policy has not been strictly enforced in" rel="nofollow">in the past, but you are hopin" rel="nofollow">ing that workers will comply in" rel="nofollow">in the future. Also note that Policy 162g prohibits profanity or abusive language. The statement itself states, �Denison Construction prohibits the use of vulgar, profane, in" rel="nofollow">insultin" rel="nofollow">ing, obscene, derogatory, or offensive language of a vile nature toward the employer, the employer's representatives, or any customers when such remarks are unjustified under the circumstances, and not within" rel="nofollow">in the normal exchange and customary good-natured banter between the employer or the employer's representative and the employee.� In short, you don�t necessarily want to get rid of all cursin" rel="nofollow">ing (you are not the profanity police), but you need employers to be min" rel="nofollow">indful of the situations in" rel="nofollow">in which they operate.� You imagin" rel="nofollow">ine that this news may not be entirely welcome, but you know that your site managers and employees are hardworkin" rel="nofollow">ing and professional. Option 4: Compose a letter of apology from Delilah Flores to Kenneth and Karen Hatcher. You (Delilah again" rel="nofollow">in) need to let the Hatchers know that you have received their complain" rel="nofollow">int and that your company plans to honor their request (in" rel="nofollow">in other words, your employees will start dressin" rel="nofollow">ing appropriately and stop cursin" rel="nofollow">ing). The Hatchers should also know that your manager, Patrick Gordon, has circulated a memo to all construction site managers remin" rel="nofollow">indin" rel="nofollow">ing them of company policies in" rel="nofollow">in reference to these two poin" rel="nofollow">ints. You know that companies are often glad that customers brin" rel="nofollow">ing them their concerns so that they have a chance to correct the problem and make the customer happy.� You also know that your company (Denison) takes seriously its responsibility to provide excellent customer service. Evaluation Criteria Adaptation and Organization.� The responses demonstrate an understandin" rel="nofollow">ing and effective application of genre conventions for everyday busin" rel="nofollow">iness communication.�� Organizational strategies are clear, effective and appropriate.�� The writer understands organizational strategies and is able to adapt them to specific rhetorical situations. � Content.� The writer in" rel="nofollow">includes specific, focused requests, explanations, goodwill, and/or in" rel="nofollow">instructions with appropriate use of buffer or context, when needed. Evidence to support requests or claims is clear, accessible and written from the reader�s perspective. Style, Tone and Design.�� The messages are correct and concise.� Tone is appropriate to the rhetorical situation but is in" rel="nofollow">in all ways professional, approachable, conversational and tailored to the specific audience.� Design conventions are followed accurately.