Business operations and systems

Part 1 Usin" rel="nofollow">ing the specific operations performance objectives it can be argued that Ocado is focussed on satisfyin" rel="nofollow">ing its customers’ requirements for fast and dependable services at a reasonable market price, through strategic partnerships that assist its customers to improve the services they offer. Specifically you should:  Outlin" rel="nofollow">ine the essential components for ‘effective busin" rel="nofollow">iness operations management’ (creatin" rel="nofollow">ing value for the customer) for Ocado’s operation within" rel="nofollow">in the UK.  Use a soft systems methodology to evaluate the issues Ocado might face if they decide to in" rel="nofollow">introduce hybrid facilities to allow their customers to contin" rel="nofollow">inue ‘order goods onlin" rel="nofollow">ine and have these delivered to the door’ as well as openin" rel="nofollow">ing new stores to compete in" rel="nofollow">in the market place (sin" rel="nofollow">ince the shock of Morrison join" rel="nofollow">inin" rel="nofollow">ing forces with Amazon). Support your discussion with appropriate busin" rel="nofollow">iness operations models (i.e. operation strategy performance (priorities) model, customer value, the service gap model, four v’s profile Discuss how the managers would turn performance objectives in" rel="nofollow">into operations priorities and the resources that would be necessary for effective implementation of the new process (about six hundred words). Tips: 19. This part should concentrate on the new solution only as discussed in" rel="nofollow">in part one and two. 20. Analyse the resources required and costs for implementin" rel="nofollow">ing the new process (“TO BE” Busin" rel="nofollow">iness Process Plan. 21. Support your discussions with Performance Model, management of change etc. (not Maslow). Usin" rel="nofollow">ing a Balanced Scorecard, discuss how the busin" rel="nofollow">iness performance can be measured post implementation (refer to the last three years of company annual reports and any other relevant data for improvement and target trends for Ocado)