Performance charts are used to visually display and compare data. Understanding how to build and interpret
performance charts is critical in identifying and solving process control issues.
Refer to the Campus Food Court Problem on pages 284-285 of the course textbook. From the information
provided in the table on page 285, create an Importance-Performance grid (Scatter Chart) in Excel (50 points).
Review How to build a Importance-Performance Grid in Excel (xlsx)
After creating your grid in Excel, what recommendations (50 points) would you make to the management?
When making your recommendations, be sure to elaborate, expand upon, and support your thoughts.
Sample Solution