Case briefing - Executive Summary

1. Draw a process map for the clinic. (refer to the additional materials for more details)
2. What is the capacity utilization of each step? What is the bottleneck?
3. What is the overall utilization for labor?
4. How is variability affecting capacity and wait times in the clinic?
5. How can variability be accommodated or controlled?
6. What recommendations would you make and why?

Sample Solution