Case of the Quality Crusader

Read the “Case of the Quality Crusader” and then create a plan for improvement for Segal Electric usin" rel="nofollow">ing the followin" rel="nofollow">ing approach: 1) Identify several issues facin" rel="nofollow">ing Segal and then organize them in" rel="nofollow">into groups usin" rel="nofollow">ing an affin" rel="nofollow">inity diagram. 2) Next, create an in" rel="nofollow">interrelationship digraph to determin" rel="nofollow">ine at least one driver. 3) Usin" rel="nofollow">ing one driver identified by the digraph, create a tree diagram showin" rel="nofollow">ing at least two goals and at least two strategies per goal. 4) Fin" rel="nofollow">inally, create a matrix diagram to show important relationships between the goals and the strategies. (15 poin" rel="nofollow">ints) 2. Answer the followin" rel="nofollow">ing questions. (7 poin" rel="nofollow">ints) I. Examin" rel="nofollow">ine the followin" rel="nofollow">ing mission statements: Do you thin" rel="nofollow">ink they have a true purpose or are they merely cosmetic devices because someone felt that no major company can be seen without one? Explain" rel="nofollow">in why you answered the way you did. a. Our sin" rel="nofollow">ingle focus will contin" rel="nofollow">inue to be helpin" rel="nofollow">ing customers all over the world succeed in" rel="nofollow">in their busin" rel="nofollow">iness. When we do that—when we make them win" rel="nofollow">inners—then employees, dealers, and stockholders win" rel="nofollow">in as well. b. XYZ strives to understand and fulfill the needs of all our customers by providin" rel="nofollow">ing the highest level of reliability and service at all times. c. XYZ creates value by providin" rel="nofollow">ing transportation-related products and services with superior quality, safety, and environmental care to demandin" rel="nofollow">ing customers in" rel="nofollow">in selected segments. d. We are dedicated to bein" rel="nofollow">ing the world's best at brin" rel="nofollow">ingin" rel="nofollow">ing people together—givin" rel="nofollow">ing them easy access to each other and to the in" rel="nofollow">information and services they want and need—anytime, anywhere. e. To serve the most vulnerable. II. Match the followin" rel="nofollow">ing companies with their actual mission statement in" rel="nofollow">in question I above. Pick one of the mission statements above and thin" rel="nofollow">ink of a more appropriate mission statement from the prin" rel="nofollow">inciples we learned in" rel="nofollow">in class. a. Volvo b. AT&T c. The International Red Cross d. Caterpillar e. DHL Worldwide Express 1. Read the “Case of the Quality Crusader” (you can download this case from Canvas) and then create a plan for improvement for Segal Electric usin" rel="nofollow">ing the followin" rel="nofollow">ing approach: 1) Identify several issues facin" rel="nofollow">ing Segal and then organize them in" rel="nofollow">into groups usin" rel="nofollow">ing an affin" rel="nofollow">inity diagram. 2) Next, create an in" rel="nofollow">interrelationship digraph to determin" rel="nofollow">ine at least one driver. 3) Usin" rel="nofollow">ing one driver identified by the digraph, create a tree diagram showin" rel="nofollow">ing at least two goals and at least two strategies per goal. 4) Fin" rel="nofollow">inally, create a matrix diagram to show important relationships between the goals and the strategies. (15 poin" rel="nofollow">ints) 2. Answer the followin" rel="nofollow">ing questions. (7 poin" rel="nofollow">ints) I. Examin" rel="nofollow">ine the followin" rel="nofollow">ing mission statements: Do you thin" rel="nofollow">ink they have a true purpose or are they merely cosmetic devices because someone felt that no major company can be seen without one? Explain" rel="nofollow">in why you answered the way you did. a. Our sin" rel="nofollow">ingle focus will contin" rel="nofollow">inue to be helpin" rel="nofollow">ing customers all over the world succeed in" rel="nofollow">in their busin" rel="nofollow">iness. When we do that—when we make them win" rel="nofollow">inners—then employees, dealers, and stockholders win" rel="nofollow">in as well. b. XYZ strives to understand and fulfill the needs of all our customers by providin" rel="nofollow">ing the highest level of reliability and service at all times. c. XYZ creates value by providin" rel="nofollow">ing transportation-related products and services with superior quality, safety, and environmental care to demandin" rel="nofollow">ing customers in" rel="nofollow">in selected segments. d. We are dedicated to bein" rel="nofollow">ing the world's best at brin" rel="nofollow">ingin" rel="nofollow">ing people together—givin" rel="nofollow">ing them easy access to each other and to the in" rel="nofollow">information and services they want and need—anytime, anywhere. e. To serve the most vulnerable. II. Match the followin" rel="nofollow">ing companies with their actual mission statement in" rel="nofollow">in question I above. Pick one of the mission statements above and thin" rel="nofollow">ink of a more appropriate mission statement from the prin" rel="nofollow">inciples we learned in" rel="nofollow">in class. a. Volvo b. AT&T c. The International Red Cross d. Caterpillar e. DHL Worldwide Express 4. Briefly review (it’s a large document and I don’t expect you to read the entire file so skim it for the in" rel="nofollow">information required) the in" rel="nofollow">information from Kennecott Utah Copper’s 2016 Sustain" rel="nofollow">inable Development Report at http://www.riotin" rel="nofollow">into.com/documents/RT_SD2016.pdf. Explain" rel="nofollow">in what busin" rel="nofollow">iness (as opposed to purely altruistic) reasons Kennecott has for bein" rel="nofollow">ing socially responsible. What benefits do they derive from spendin" rel="nofollow">ing money on sustain" rel="nofollow">inable development? Use specific examples of what Kennecott says it does to be socially responsible and explain" rel="nofollow">in the busin" rel="nofollow">iness benefits they derive from those specific practices. (8 poin" rel="nofollow">ints)