Case Study: Managing Transformation at National Computer Operations

Case Study: Managin" rel="nofollow">ing Transformation at National Computer Operations In an essay respond to the followin" rel="nofollow">ing questions: 1. Develop a step-by-step organizational diagnostic process that should serve as the foundation for later productive change in" rel="nofollow">initiatives. Describe who should be in" rel="nofollow">involved in" rel="nofollow">in this effort and what kin" rel="nofollow">inds of diagnostic tools should be utilized. 2. Beyond the diagnostic process noted above, highlight the key steps in" rel="nofollow">in a subsequent implementation plan and describe what specific kin" rel="nofollow">inds of problems might occur as this plan was implemented within" rel="nofollow">in the case context. DB 4.2 Personal Reflection: Imagin" rel="nofollow">ine that you are a divisional manager in" rel="nofollow">in a multi-divisional health care organization sometime in" rel="nofollow">in your future professional career. Your CEO has asked you to conduct a diagnostic process that deeply probes the reasons for poor customer service ratin" rel="nofollow">ings your division has received from a recent customer service audit. Thin" rel="nofollow">ink about your own specific personality and associated strengths and weaknesses as a leader and manager and answer the followin" rel="nofollow">ing question: What might I do in" rel="nofollow">in this situation that could result in" rel="nofollow">in less than optimal results from this diagnostic process that grows out of my own in" rel="nofollow">inevitable leadership weaknesses? Be honest...we all have weaknesses....