Cloud platform market share.

Summary of the SLA content that is available

The SLA content that is available for AWS includes the following:

• Uptime guarantees: AWS guarantees a certain level of uptime for each of its services. For example, Amazon EC2 is guaranteed to be available 99.99% of the time.
• Compensation: If AWS does not meet the uptime guarantee for a service, customers will receive compensation. The amount of compensation depends on the length of the outage and the severity of the impact on the customer's business.
• Reporting outages: Customers can report outages to AWS by opening a support ticket. AWS will investigate the outage and provide the customer with updates on the status of the investigation.
• Getting help: If an outage occurs, customers can get help from AWS by opening a support ticket. AWS will work with the customer to resolve the outage as quickly as possible.

Overall, AWS provides a lot of detail in their SLAs. This information is important for potential and existing customers to understand so that they can make informed decisions about using AWS services.

Here are some additional thoughts on the SLAs for AWS:

• The uptime guarantees are very good. AWS is one of the most reliable cloud providers in the world.
• The compensation is generous. Customers who experience an outage will receive a significant amount of compensation.
• The reporting and help procedures are clear and easy to follow. Customers should have no problems reporting outages or getting help from AWS if an outage occurs.

Overall, I think the SLAs for AWS are very good. They provide a lot of detail and are easy to understand. I would recommend AWS to any organization that is looking for a reliable and high-performing cloud platform.

How easy was it to locate SLA information for AWS?

It was relatively easy to locate SLA information for AWS. The SLAs are all published on the AWS website, and they are easy to find by searching for "SLA". The SLAs are also organized by service, so it is easy to find the SLA for the specific service that you are interested in.

How much detail was provided for potential or existing customers?

AWS provides a lot of detail in their SLAs. They specify the uptime guarantees for each service, as well as the compensation that customers will receive if the uptime guarantee is not met. AWS also provides information on how to report outages and how to get help if an outage occurs.