Communicate a Negative Message

Activity 1 Think of a situation in your job in which you need to communicate a negative message. 1. Develop a written message that states the message clearly. 2. Describe how you would present the negative message in person Draw on the four parts of a negative message reviewed in the text: (1) Buffer or cushion, (2) Explanation, (3) Negative News, and (4) Redirect.   Activity 2 Select one of the scenarios based on your birth month from the linked document (link-Scenarios for Crisis Communication- and develop a crisis communication plan for your selected scenario. See Section 17.3 of the text to learn about the components of an effective crisis plan.    

Sample Solution