First, choose a recent interaction you have had with an individual or group whose language, values, or
traditions differed markedly from your own. After opening your paper with an introduction, briefly
describe the event and consider what communication challenges each of you faced. How did you manage
those challenges? How might you have managed them more effectively?
While reflecting on the event and your answers to the above questions, you will define and incorporate at
least three concepts we have learned in Modules 1-10 of this course (hint: check the back of each chapter
for a list of key terms). You are only permitted to reuse one concept from your first case study. If you
choose to reuse a term, your explanation and link to your analysis must be newly written.
Finally, in your conclusion, reflect on how you aim to improve your communication with others by offering
a detailed description that includes strategies that you have learned in this course.
Sample Solution