Communication Style Case Study

Communication Style Case Study Analyze the three scenarios where passive, assertive, aggressive, and passive-aggressive communication styles are illustrated. Write 200 word analysis for each of the three scenarios. 1. Rashad attended the team meeting with all the rest. When the topic of role clarification for assistive personnel came up, he stated that he thought part of his role was to anticipate the needs of the patients for toileting and personal hygienic care. Robin, one of the staff RNs in their psychiatric care group home, raised her voice as she firmly stated, ?You are only an aide. That is in the RN role. We don't ? Select a scenario from your own health care experience. Describe the scenario and communication style. If you could do this over again, how could you improve the communication? How was communicating effectively important in the health care profession and in the outcome of this interaction Determine what type of communication style is being used by the following personnel. 1. Rashad attended the team meeting with all the rest. When the topic of role clarification for assistive personnel came up, he stated that he thought part of his role was to anticipate the needs of the patients for toileting and personal hygienic care. Robin, one of the staff RNs in their psychiatric care group home, raised her voice as she firmly stated, "You are only an aide. That is in the RN role. We don't expect you to think, just to do what we tell you to when we tell you." Rashad sat quietly without responding because he needed to keep his job but began his plan on how he'd make Robin pay for her statement. Maybe he wouldn't do anything without being told. 2. Pamela, one of the school nurses in a rural county, was following up on some vision and hearing testing done by one of the volunteers, Brigite. She was concerned about the accuracy of the work due to the way these readings compared to previous readings. Instead of discussing this with Brigite, she decided to do it all herself and retest everyone. 3. Rosa managed the ambulatory care surgical center for a large healthcare conglomerate. Mabel, one of the surgical technicians, told her that she would not consider scrubbing in any orthopedic cases. Her rationale was that they were too physically stressful. When Rosa mentioned that, although she wanted the staff to work together as a team, with everyone using his or her strengths to bring the best care for the patients, and that being involved in orthopedic cases was a part of Mabel's job description, Mabel told her menacingly that she was the granddaughter of the chairman of the board and that she'd " get Rosa's head on a platter." Answers: 1. The psychiatric nurse was being aggressive. Rashad responded by being passive but planned to be passive - aggressive in the future. 2. This school nurse was being nonassertive. 3. Mabel was aggressive. Her boss was being assertive.